Skip to main content

Our mission is to support & advocate for people with criminal records to be able to move on positively in their lives. Find out more

New service for hearing and speech impaired callers

To help improve the reach of our helpline, people with hearing and/or speech difficulties will now be able to contact us using the Relay UK service.

Callers can download the Relay UK app to their mobile phone or tablet or use it via their textphone (Minicom or Uniphone) by adding 18001 before our helpline telephone number. There are no costs involved in using the service, you only have to pay your normal call charges.

If you use the service we’re keen to find out what you think about it. Let us have your feedback by emailing us at or completing our feedback form.


Add Comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Photo of Head of Advice, Debbie Sadler
Debbie Sadler
Head of Advice

Do you need help & support with an issue you’re facing?

We provide support and advice for people in England and Wales who need guidance with either their own, or someone else’s, criminal record.

Please use the search box to start typing your issue. If you cannot find an answer to your problem then you’ll be given options to contact us directly.

Find out more about the helpline

We want to make sure that our website is as helpful as possible.

Letting us know if you easily found what you were looking for or not enables us to continue to improve our service for you and others.

Was it easy to find what you were looking for?

Thank you for your feedback.

12 million people have criminal records in the UK. We need your help to help them.

Help support us now