Contact the Helpline
The most important thing to remember is that we’re here to help!
There are various ways that you can get in touch with us:
We ask that individuals contact us directly if possible. If a family member or an organisation working with you contacts us on your behalf, we will normally ask to speak to you.
Find out more about how our helpline works, and what issues we cover
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Call us on 01634 247350
The Helpline is open Monday to Friday, 8.45am to 4.45pm.
Call us -
Message or WhatsApp us on 07824 113848
Send us a message any time, and we'll get back to you as quickly as we can.
Message us -
Email us about your own criminal record
Email us through this form and we aim to get back to you within five working days.
Email us -
Email us on behalf of a family member, friend or someone you're supporting
Email us through this form and we aim to get back to you within five working days.
Email us -
Write to us
Please send to The Helpline, Unlock, Maidstone Community Support Centre, 39-48 Marsham Street, Maidstone, Kent, ME14 1HH
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Use our accessible service
Deaf and speech impaired callers can use our Relay UK Service. Textphone users should prefix their call with 18001.
Service for hearing and speech impaired callers
Press and media
Ruth Davies, Digital and Communications Manager (Monday – Wednesday)
ruth.davies@unlock.org.uk
Paula Harriott, CEO (Thursday – Friday)
paula.harriott@unlock.org.uk
Training enquiries
training@unlock.org.uk
Finance and invoicing, individual donations and Gift Aid queries
admin@unlock.org.uk
To share your evidence of policy issues
policy@unlock.org.uk
Office address
You can write to us at this address:
Unlock,
Maidstone Community Support Centre,
39-48 Marsham Street,
Maidstone,
Kent
ME14 1HH
Looking for help with your research project?
Unlock is a small charity with limited staffing resources.
We are keen to encourage, promote and support research into the long-term impact of criminal records on people’s lives. We receive requests from researchers and students on a regular basis and sadly we do not have the capacity to support all of them. Unfortunately, we are unable to help degree or masters students with individual research.
PhD-level research, proposals from professional academics, think tanks and other research bodies will be considered on a case-by-case basis. You can get in touch with us at research@unlock.org.uk. Provide us with clear detail on how the research findings might progress Unlock’s support, policy or campaign work, and also explain the stage the research is at in terms of permissions and ethical approval. Outline your timetable, how you hope Unlock can support the work, whether our participation and time will be funded and how you will support and remunerate participants.
Where we are unable to provide direct support, we have designed and built our website with researchers and students in mind and we’re confident that you will be able to find significant amounts of useful information that should support your work. And we’re always keen to see outputs of research and see how we can promote the dissemination of the findings.
