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Our mission is to support & advocate for people with criminal records to be able to move on positively in their lives. Find out more

The helpline will be closed over Christmas

Our helpline will be closed for the Christmas holidays from 4pm on Friday 18th December 2020 and will reopen at 10am on Monday 4th January 2021.

Whilst we’re closed, you can drop us an email, text or WhatsApp message or write to us. You can find our contact details here. We’ll respond to every enquiry we receive as soon as possible following our return to the office in January.

If you’ve got questions that you need answers to, you may find what you’re looking for on this self-help information site. In particular, check our top 10 things to know about criminal records which has links to the key things people with convictions may need to know about their criminal record. Alternatively, you may find the answer on our online forum.

The Christmas holidays can be a difficult time for some. If you’re feeling desperate and need to speak to someone while our helpline is closed, you can contact the Samaritans for free on 116 123, or email them at Details of other crisis services offering urgent support can be found here.

On behalf of everybody at Unlock, we’d like to take this opportunity to wish you a very merry Christmas and a happy and safe New Year.


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Photo of Head of Advice, Debbie Sadler
Debbie Sadler
Head of Advice

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