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Archives: Case Studies

Craig – Using Unlock’s information to find house insurance

After his son received a prison sentence, Craig found it really difficult to find an insurance company that was able to provide him with a quote for house insurance. Even though he knew that his son’s conviction may cause him difficulties in getting a job, Craig had no idea that his son’s conviction would impact on his own ability to insure his home.

Despite being unable to assist him, one of the high street insurers that Craig contacted suggested that he visit Unlock’s information site where he came across the list of insurance brokers.

Craig contacted one of the brokers on the list and very quickly obtained a policy which provided him with full cover for almost the same premium as he’d been paying previously.

Craig said:

“I’d never heard of Unlock before and I couldn’t believe the amount of really useful information there was on the website. There are two pages of insurance brokers to choose from and I just picked one at random.

 

It’s great to know that a website like this exists whose sole aim is to help people move on with their lives once they’ve received a criminal record .”

 

Lessons

As Craig discovered, the impact of a conviction can affect the whole family, not just the person that’s appeared in court; this is especially so with regards to insurance.

We’ve recently developed our information site and identified seven criminal record stages when specific information on how to deal with some of the specific consequences at that stage is relevant. We hope that this will guide individuals towards information which they may not be aware they need to know.

Links

Notes about this case study

This case study relates to our information site.

Names and details have been changed to protect the identity of those involved.

Ronald – My personal experience of the Unlock forum

Ronald has been a member of Unlock’s forum for a while now and has found it to be totally unique. He believes there are so few practical and effective resources available to people with convictions and so few organisations committed to the betterment and improvement of those affected by an institutionalised view that once someone has committed a criminal offence they are lost to society.

Ronald states:

“It was clear to me from the start that theForum was the work of people committed to making improvements through campaigns, meetings, looking at policies and a host of other activities, striving to improve the prospects of all those facing discrimination. It was a refreshing experience”.

Whilst his personal circumstances lead to a level of aggrievement with the criminal justice system, theForum provided an outlet that allowed him to contribute in a positive way. When he first joined he didn’t feel ready to contribute but he’d read the posts from others and waited a while to see how it worked. Ronald then looked at posts that he agreed with and added a comment or an example of his own. Today, he contributes regularly and hopes that the insight he provides from his own experiences, proves useful to others.

In Ronald’s opinion, theForum can only get better through the contribution of others, sharing experiences and especially sharing stories of how they have overcome barriers, met their own goals and proven themselves worthy of respect and the second chance so essential to improving their lives and those of their families. When we’re in the midst of a battle, it’s so easy to want to avoid talking about it but theForum gives an anonymous outlet and sometimes, others can offer a view or advice we might ourselves have missed.

 

Lessons

One of the great things about online discussions is that they generally happen over a longer period of time, so you can think about what you want to say and everybody gets the chance to make their point. This is very unlike face-to-face discussions where sometimes the only people who get heard are those who ‘think on their feet’ and talk loudest.

Links

Notes about this case study 

This case study relates to our online forum.

Names and details have been changed to protect the identity of those involved.

Mike – Seeking help and sharing information on the Unlock forum

As a result of being on the sex offenders register, it was necessary for Mike to inform the police every time he intended to travel overseas.

Mike had spoken to his Public Protection Unit Officer about the possibility of going on holiday to Thailand and had been told by the PPU officer that he had no problem with Mike going away. However, when he gave the final details of his booking, unknown to Mike the PPU officer issued an Interpol ‘green flag’ on his passport. On landing in Thailand, he was refused entry by Thai Immigration and sent back to the UK on the next available flight.

Mike was bitterly upset by his experience and was loath to travel again without getting some reassurance that he would be able to gain entry to any country he chose to visit. He started to research places that he’d be able to travel to and found that no such list existed, although from his reading he discovered that he would probably come up against the same problems if he were to travel to the Philippines.

Mike was sure there must be others in a similar situation to himself and at that point turned to the Unlock forum. He posted details of his experiences online and started a ‘list’ of countries that would be likely to refuse entry to those with sexual offences. He asked that anyone with either positive or negative travel experiences add to the list. Within a matter of days, the list had grown to 12 countries.

Mike stated:

“Being turned away from Thailand was the most stressful and embarrassing experience of my life and I wouldn’t want anybody else to have to go through it. I was quite surprised that there was little information available online about the countries I’d have difficulty visiting so the obvious answer was to start a list of my own.

 

Starting this post and contributing to others was an extremely liberating experience and meant that I could be myself without fear of being judged”.

 

Lessons

Our aim has always been for theForum to be a place for discussion, debate and a way for individuals to ask for information/advice and to share experiences with their peers. This is a great example of where that is happening.

Where there is little information available on topics such as this, it can be extremely difficult for us to produce accurate and complete information that we can publish on theInformationHub. However, wherever possible, we will always link to forum posts that we believe are particularly useful.

Links

Notes about this case study 

This case study relates to our online forum.

Names and details have been changed to protect the identity of those involved.

Case of Marcus – Disclosure of convictions given to youths continue to punish and prevents them from reaching their full potential

In 1995 Marcus was convicted of 6 offences although he appeared in court only once. The six offences were committed between 1992 and 1994 when Marcus was aged between 14 and 16. He was arrested and charged when he was 17 years old but by the time he appeared at the magistrate’s court for sentencing he was 18.

In 2013 with the help of a solicitor, Marcus applied to the courts for ‘leave to appeal out of time’. Unfortunately this was refused. He took his case to the Criminal Cases Review Commission but again, was unsuccessful.

In the same year, after applying for an enhanced Disclosure and Barring Service (DBS) check, Marcus was told by the DBS that they would not be including him on either the children or adults barred list as they didn’t believe that it was appropriate to do so. However. as Marcus says:

“Not being on the barred list means nothing because the convictions will show up regardless of the list. Some companies implement a risk assessment for you to pass, so even if the DBS themselves say you’re not on their barred list, the company can override this with a risk assessment and you don’t get the job.”

Although on the face of it, Marcus’ case may seem complicated, the background to the offences are important and the circumstances surrounding the case are paramount. However, these don’t show on a DBS certificate so don’t offer an employer a true reflection of the context of the offences.

Marcus was convicted of taking indecent photographs and an indecent assault on a female. He is the first to admit that the offences look terrible but explains that they were committed when he was very young and influenced by a man, 50 years older than him who was already a convicted paedophile who’d served a prison sentence for a sexual offence. This man groomed Marcus at a vulnerable time in his life, sexually abused him and manipulated Marcus into believing that he cared for him, loved him and understood him.

At the time, Marcus was a lonely child, bullied, outcast and struggling terribly with his gender identity (which at that time was a completely taboo subject). He was struggling with mental health problems and isolation. So when he was shown some attention he was drawn to the older man. Over time this man convinced Marcus to film children on the beach for him suggesting that if he didn’t he would no longer offer Marcus his support and friendship.

Marcus received a community order following conviction and the older man a long prison sentence. However, Marcus believes that his punishment has been greater as he continues to be punished 22 years after the event, whereas the older man was retired and the conviction had no impact on his employment opportunities.

Marcus believes that the convictions and subsequent DBS checks have had an extremely damaging effect on him. It has influenced the direction of his life in a negative way, has prevented him from pursuing an interesting career, both in paid work and voluntary work. It has lost him jobs after successful interviews, prevented him from joining a mental health charity and has been a constant source of punishment, humiliation and the biggest hurdle in his struggle with mental health problems. It has prevented him from applying to go on holidays which required a visa and stopped him from engaging in any job or action that required disclosure. It continues to punish him and has left him financially poor and vulnerable.

Marcus stated:

“No matter how hard you work, how much time and energy you give to make amends, how may people believe in you enough to give you a character reference, how much good you do to try to compensate for any wrongdoing, this time-bomb continues to blow up in your face. It depletes you of any sense of control over your life, drags you down and places you in a negative place mentally.

 

No good can come of a system that does not allow forgiveness through good deeds and what do you do if you can never work off a conviction? Where do you go?”

Commenting on Marcus’ experience, Christopher Stacey, co-director of Unlock, said:

“This case shows the importance of recognising how all “types” of offence can have context which mean they should be considered for potentially being removed from DBS checks”.

 

Notes about this case

  1. This case relates to Unlock’s policy work on challenging the DBS ‘filtering’ process.
  2. We have practical guidance on filtering of spent cautions/convictions – a simple guide.
  3. Names and details have been changed to protect the identity of those involved.
  4. Other policy cases are listed here.

Case of Wesley – Disclosure of old convictions means people continue to be haunted by past mistakes

At the onset of puberty Wesley had a lot of mixed feelings about his sexuality. Although he can remember attending sex education classes, he says there was very little information about being gay and this made him feel ‘lost and alone’.

For a while, he explored his sexuality with a friend of his brothers who was five years younger than him. However, a few years later and long after the abuse had stopped, he confessed both his sexuality and the abuse that had taken place to a church minister. The church minister subsequently informed the police.

Wesley co-operated fully with the police investigation and when the case went to court, he was convicted of several counts of indecent assault and received a 12 month community order.

Sometime later whilst working for a company running events for youths, Wesley was asked to apply for a personal licence. Not knowing what would appear on his criminal record certificate, he explained to his employers about his conviction and the circumstances surrounding it. His employers agreed that they would make no decision about his future until they’d seen the certificate. However, once they’d had sight of it, Wesley was forced to resign as his employers believed that he posed a risk to their clients.

As part of his pre-sentencing report, Wesley had been assessed by a well-respected child protection charity who had stated that:

“He would not appear to be a risk to any vulnerable group in any ordinary social or work setting.”

Despite sharing the report with his employers it did nothing to allay their fears.

The actions of his employers was a devastating blow to Wesley. He’d had his career path mapped out and now had to face the fact that if he wanted to continue to pursue this type of work, he’d have to face the fear of future criminal record checks. Wesley decided to change direction as he didn’t feel that he could face what had happened when he was 13 constantly coming back to haunt him.

Wesley stated:

“I was a gay teenager in a world with little support. I did do something wrong but I was honest, open and worked hard to do everything asked of me by the judiciary service. I am now very nervous about the ordeal of dealing with a disclosure for seemingly disconnected events. I am really worried about getting a visa for travel (although I haven’t tried) and I have avoided promotions when a DBS check might be required.

 

As a law-abiding adult I’m baffled that something I did at age 13 would create complications so far into my adult live.”

Commenting on Wesley’s experience, Christopher Stacey, co-director of Unlock, said:

“This case shows the ongoing impact of receiving a criminal record in your youth. Sadly there is currently no way of having convictions removed from DBS certificates where there is more than one and people like Wesley will continue to be punished as a man for something they did as a boy”.

 

Notes about this case

  1. This case relates to Unlock’s policy work on challenging the DBS ‘filtering’ process.
  2. We have practical guidance on filtering of spent cautions/convictions – a simple guide.
  3. Names and details have been changed to protect the identity of those involved.
  4. Other policy cases are listed here.

Case of Saeed – A criminal record stopped an A-grade student studying medicine at university

At the age of 16, Saeed had fallen in with a ‘bad crowd’ which ultimately led to him being arrested and pleading guilty to involvement in a local burglary.

He received a four-month referral order. The order involved him meeting with a panel of local community volunteers, his victim and their representative and other relevant individuals. The panel discussed the circumstances surrounding his offence and together they agreed a plan of action to remedy the situation.

Saeed was told that providing he completed the order satisfactorily, then his conviction would be spent immediately under the Rehabilitation of Offenders Act and shouldn’t cause him any further problems. A year later, Saeed had got his life back on track. He committed himself to his studies and volunteered for a charity working with disabled children and adults.

The hard work paid off and Saeed defied all expectations and gained the best A-level results his school had ever seen. These results led to the offer of a place to study medicine at a top university.

Having been told that his conviction was spent immediately, Saeed did not disclose it on his UCAS form. However, immediately he realised that the university would be carrying out an enhanced criminal record check which would disclose his conviction, Saeed contacted the university and disclosed his conviction.

As a result of this new information, the university told him that he needed to attend a ‘Fitness to Practice’ interview to assess his suitability to train as a doctor. After listening to the evidence presented to them, the Panel agreed that the only option open to them was to withdraw its offer of a place. Saeed appealed the Panel’s decision but, this was also refused, and the university did not reinstate his place.

Saeed stated:

“I’m a kid who has grown up surrounded by violence and drugs. I always seem to meet bad people and I’ve realised that this is because I come from a bad place. Give me a chance and I’ll show the universities that I’m not a bad guy. I won’t risk their reputation.”

The university have said:

“In general, the university requests information on a candidate’s ‘unspent’ convictions only. This means that a spent conviction would not preclude a student from being accepted onto the vast majority of its courses.

 

Medicine, however is focused on preparing students for a specific professional career that has particularly demanding requirements. Medical practitioners hold a position of responsibility in society, and must deal with vulnerable people and sensitive situations. The public must have confidence in the integrity and probity of its doctors.”

Commenting on Saeed’s experience, Christopher Stacey, co-director of Unlock, said:

“I’m delighted that Saeed has gone on to study medicine at another university, one which can clearly see the potential he has. That goes to show that his past was not a barrier – but the university was seeing it as that. They need to look again at their approach towards dealing with applicants with a criminal record.”

 

Notes about this case

  1. This case relates to Unlock’s policy work on promoting fair admission policies and practices by universities and colleges.
  2. We have practical guidance on applying to university.
  3. Names and details have been changed to protect the identity of those involved.
  4. Other policy cases are listed here.

Case of Lynn – Refused a place to study as the college had no policy for dealing with people with convictions

In 2005, aged 17, Lynn was convicted of racial assault, an offence she was deeply ashamed of. Due to her age, immaturity and the way she’d been brought up, Lynn didn’t fully understand the impact that her behaviour had on others although years later she had time to reflect on her actions.

At the time of her conviction, Lynn had been homeless and sleeping rough and now recognises that she’d made some bad decisions. Since then however she has made some positive changes to her life and done everything she can do to become a hardworking member of society.

After spending some time volunteering with a charity who helped young people avoid criminal lifestyles by providing them with knowledge and skills to live differently, Lynn realised that she wanted to develop her career in the criminal justice system. More specifically, she wanted to work with young people before they started offending.

Lynn didn’t have the necessary entry requirements to apply directly to university and so applied for an HNC course. It took Lynn about 2 years to be accepted onto the course, having to sit various panels to prove herself worthy of a place and to demonstrate that she did not present a risk to other students.

As part of the course, Lynn had to complete a 200-hour work placement. Not wishing to give the college any further reason to refuse her application to study, Lynn successfully found her own placement, being totally upfront and honest about her conviction.

Lynn’s college applied for enhanced checks for all students and on receipt of her certificate Lynn was told by the college that they would be unable to allow her to attend the placement. This meant that she would be unable to complete the course module and would ultimately fail the course.

Lynn said:

“I feel I am being forced out by the college. I haven’t been given a valid reason only told that they were following a college policy. However, when I challenged this, it turned out they didn’t have one in place for dealing with ex-offenders.

 

I’m facing prejudice and decisions are being made by people who don’t know me they just look at a piece of paper and see the crime not the person. They have me as high risk in the college scoring system but none of them have met me. I feel I’m being discriminated against and all I want to do is finish my education.”

Commenting on Lynn’s experience, Christopher Stacey, co-director of Unlock, said:

“This case shows the importance of education providers, such as colleges and universities to have clear policies in place that deal fairly with applicants with a criminal record. There was no good reason for Lynn to be refused a place – the college’s approach to her past shows a need to revisit their approach because they’re missing out on great students like Lynn.”

 

Notes about this case

  1. This case relates to Unlock’s policy work on promoting fair admission policies and practices by universities and colleges.
  2. We have practical guidance on applying to university.
  3. Names and details have been changed to protect the identity of those involved.
  4. Other policy cases are listed here.

Charlotte – A lack of understanding of the filtering rules meant I was almost refused a place at university

Charlotte contacted our helpline for some advice due to issues she was having in being accepted onto a nursing course at university.

As part of the application process, Charlotte was asked to complete a declaration form by the university which asked her to:

“Declare any cautions or convictions you have ever received.”

Wishing to answer the question honestly, Charlotte disclosed her caution from 2007 for a drug offence, even though it would have been filtered from her enhanced DBS check and she had no legal need to disclose it.

Following the declaration, Charlotte was asked to attend a meeting with the course leaders. They wanted to find out more about the caution so their healthcare panel could decide whether to allow her onto the course. The panel were of the opinion that it was highly unlikely that the Nursing and Midwifery Council (NMC) would allow her to register and the panel deferred her start date until they had received clarification from the NMC.

Whilst waiting to hear back from the university, Charlotte began to do some further research into her situation. She realised that as a result of the filtering legislation introduced in 2013, she hadn’t needed to disclose her caution to the university and even though she had, they shouldn’t have taken it into consideration. Charlotte provided the university with copies of the relevant information assuming that, as there would be no issue with her registering with the NMC, she would be able to start the course straight away. However, the university stood by their decision and asked her to attend a healthcare panel meeting. They also confirmed in an email to her that:

Drug offences will always appear on enhanced DBS checks and you will always need to declare it for every job that you apply for.

In desperation, Charlotte contacted our helpline. We were able to reassure her that her caution would be eligible for filtering from her enhanced DBS check and that the university should disregard it. Failure to do so would mean that they would be taking into account information which they were not legally entitled to have access to. We advised Charlotte that she should make the panel fully aware of the filtering legislation, and stress to them that as her caution would no longer appear on her DBS certificate, the NMC would have no reason to refuse her registration.

A week later Charlotte contacted us again with an update. During the meeting she had provided members of the panel with the information around filtering. They confirmed that they knew nothing about the filtering process but would be looking into the matter with the university’s HR department. Charlotte was later contacted by the university who confirmed that in light of the information she had provided, she had been accepted onto the course.

Charlotte said:

I cannot thank Unlock enough for the information and support provided, which has been invaluable at a time when I felt incredibly stressed and frustrated.

 

Lessons

This case demonstrates how some universities are unaware of the filtering rules and believe that certain occupations (for example nursing) are exempt from the filtering process. It’s important therefore to find out as much as you can about what you will need to disclose to a university prior to making your application. Having this information should ensure that you don’t over-disclose but will also give you the confidence to challenge a decision should you need to.

It also supports our work to encourage university admissions team to ensure they have training on understanding the rules.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

 

William – Getting information recorded incorrectly on police records removed

William contacted our helpline after he’d received a copy of his Subject Access Request (SAR) from the police and discovered that a conviction for possession of Class C drugs had been recorded twice on the Police National Computer (by the British Transport Police and the Metropolitan Police). He immediately contacted ACRO Criminal Records Office who confirmed that although they could see two convictions, they were unable to offer any information or advice as to how he could get his record amended to reflect the correct information.

William was desperate to have the duplicate police record removed. He knew that if his record showed just one conviction then it would be eligible for filtering after 11 years. However, having two convictions (albeit duplicate records) meant that they would probably be treated as two separate convictions and would never be filtered from standard or enhanced Disclosure and Barring Service (DBS) checks. William felt that this could potentially stop him from getting any job which would require a standard or enhanced DBS check and, having to disclose both convictions would cause confusion and embarrassment.

We explained to William that he would need to apply to the Chief Police Officer of his local police force and make a request for the duplicate record to be deleted. We provided him with advice on what to include in his application and supported him throughout the process.

We contacted William a couple of months later and he told us that the duplicate conviction had been removed from the PNC.

William said:

Without Unlock being available to give support and advice I might have been tempted to give up. However, once I had found the correct department at the police force, I waited about a month for the duplicate record to be deleted. “

 

Lessons

We’d always recommend that you get a copy of your Subject Access Request (SAR) so that you’re clear about the information that is recorded on the PNC about you. If the information recorded has any discrepancies then you will need to contact the police force which holds the information and make a request to have it amended.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

 

Larry – With little support from the jobcentre or probation after leaving prison, finding employment was extremely difficult

Larry contacted our helpline for some advice about finding a job with an unspent conviction.

Larry stated that he’d recently been released from prison after serving two and a half years of a five year sentence for robbery. He was desperate to find a job so that he could afford to rent somewhere to live and keep himself out of trouble. His probation officer had told him that she couldn’t help him find a job but had referred him to a CV writing course. Larry told us that as soon as he’d mentioned his conviction to the jobcentre advisor she had lost interest in him, telling him that it would be incredibly difficult to get a job with his criminal record.

Larry also mentioned that he was very anxious about disclosing his conviction to an employer. He was extremely embarrassed and found it hard to explain what happened without making it sound as though he were making excuses.

We explained to Larry that as he’d received a five year sentence, his conviction would never be spent and he’d always need to disclose it. We tried to reassure him that although it can be more difficult to find a job with an unspent conviction, it is definitely not impossible.

We suggested that as a starting point, Larry have a look at the list of friendly employers on our website. These were employers who had a more positive attitude towards people with a criminal record. We also recommended that to overcome the problem he had around disclosure, he look at our self-disclosure template examples and use these to put together his own disclosure. He could then choose whether to use it as a prompt to help him disclose face-to-face or to hand it over to the employer if they wanted something in writing.

Larry contacted us a couple of weeks later to let us know that following his call to the helpline he’d signed on with an employment agency. The agency hadn’t asked about his conviction and had put him forward for an interview. Larry had prepared a disclosure statement which he’d handed over to the employer at the end of the interview. The employer asked Larry more questions about the offence but told him that they didn’t consider him to be a risk to their business. They offered Larry the job there and then.

Larry said:

I felt a lot more motivated and positive after speaking to Unlock and realised it wasn’t going to be impossible to get a job. Writing the self-disclosure made it much easier for me to explain my criminal record and I can’t understand why probation or the jobcentre hadn’t suggested this before.

 

Lessons

This case demonstrates the lack of support there can be for people leaving prison who are looking to get back into work. The caseload of probation officers means they often struggle to do more than supervise those individuals on licence whilst jobcentre advisors can lack understanding when dealing with somebody with a criminal record.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

 

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