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Archives: Case Studies

Terence – “An intervention by social services may have ruined my chance of a new relationship”

Terence received a conviction for a sexual offence when he was a teenager; he’s now in his 40’s. He contacted our helpline recently seeking advice around an issue he was having with social services.

Terence explained that he had recently started a relationship with a lady who had two children. However, they had been forced to split up due to the intervention of social services.

He believed that his partner’s estranged husband had become aware of his conviction through Sarah’s Law and had made a complaint to social services. Terence had been interviewed by them and was told that:

  • The law stated that as a result of his conviction he was required to disclose it to anybody he started a relationship with.
  • As he hadn’t disclosed to his new partner, they believed that potentially he could be looking to groom her children.
  • If Terence didn’t end the relationship, the children may be removed from their mother.

Terence described the interview as an “interrogation”, taking him back to a period in his life which he’d tried to put behind him.

We provided Terence with the following information:

  • As he was no longer on the Sex Offenders Register or subject to a SOPO/SHPO, there was no legal  requirement for him to disclose an historic conviction to a new partner.
  • If social services had any concerns, they should have conducted a risk assessment evidencing the risk they believed the children to be at. We suggested that Terence apply for copies of all data held by social services by submitting a Subject Access Request.
  • If he felt the risk assessment was not proportionate or he believed that social workers was abusing their power, then he could consider making a complaint.

Terence has since made a complaint to both social services and his MP. Social services have refuted his claim that they accused him of grooming. He and his partner have now made the decision to have another assessment in the hope that they will be given permission to live together with the children.

Lessons

We appreciate that there is a need for social services to carry out risk assessments where people with certain violent or sexual offences are entering into new relationships, especially if their new partner has children. However, these risk assessments are often not proportionate with regard to the evidence available and the historic nature of the offence and can result in people being told to end their new relationship.

We would always recommend that where an individual feels a social worker is not acting proportionately when dealing with a case, then they should appeal or challenge their decisions. Although parents may be threatened with having their children removed, this can’t happen without a proper risk assessment having been carried out.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

Published September 2019

Engaging with an employer can result in questions on an application form being amended

We were recently contacted by an individual who raised concerns about a misleading question and statement around criminal record checks on a music schools application form.

The majority of roles being advertised by the music school were teaching roles which would be eligible for an enhanced Disclosure and Barring Service check. However, neither the question nor the guidance referred to the fact that ‘protected’ cautions and convictions did not need to be disclosed. They stated:

Question relating to criminal records

“Have you ever been convicted of a criminal offence or received a caution, reprimand or warning?” 

Statement relating to criminal records

“[X] are committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. A DBS check is currently proportionate and relevant to this role at [X]. This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and you must disclose spent and unspent convictions, cautions, reprimands and warnings. If after the interview stage it is decided to offer you a post a check will be undertaken with the DBS prior to confirmation of your appointment. Failure to disclose information is an offence and will result in dismissal from the role. It may also result in referral to the police”.

We were concerned that the misleading question/guidance could result in an applicant over-disclosing the details of their criminal record. The music school could potentially be in breach of data protection legislation by collecting, processing and storing data unlawfully.

We contacted the music school who immediately took on board our recommendations and amended both their application form and the guidance to the following:

Question relating to criminal records

“Do you have any convictions, cautions, reprimands or final warnings that are not “protected” as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)?”

Statement relating to criminal records

“X are committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. A DBS check is currently proportionate and relevant to this role at X. This post is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose any unprotected spent and unspent convictions, cautions, reprimands and warnings. If after the interview stage it is decided to offer you the post a check will be undertaken with the DBS prior to confirmation of your appointment. Failure to disclose information is an offence and will result in dismissal from the role. It may also result in referral to the police”.

Lessons

With changes to disclosure and data protection law, employers need to ensure that they are fully compliant with the questions they ask about criminal records. However, as in this case, immediately after the issue was raised with the school they reacted quickly to amend their application forms and the guidance they provided to applicants.

Links

Notes about this case study

This case study relates to our work with other organisations.

Names and details have been changed to protect the identity of those involved.

Published September 2019

Employers need to keep track of changes in legislation to ensure guidance given to employees is correct

We were recently contacted by an individual who wished to highlight some out of date information which he’d seen on the website of a courier company in relation to the Rehabilitation of Offenders Act 1974.

In an FAQ on their careers website, the company had posed the following question:

“What’s is meant by an unspent conviction?”

The response was:

“You are not required to disclose spent convictions covered by the Rehabilitation of Offenders Act 1974 in the UK or under your equivalent national legislation. A conviction becomes ‘spent’ after a certain length of time, which varies depending upon the sentence and your age at the time of conviction. If you have ever been convicted of an offence for which a sentence of more than 2 years was imposed (regardless of the amount you have actually spent in prison) then this conviction can never become spent”.

The Rehabilitation of Offenders Act was amended in March 2014 and the 2 years stated related to previous legislation (even though technically it was 2.5 years – so it was even incorrect back then). Any applicants who were unaware of the change in the law in 2014 could potentially disclose information that they didn’t need to. If the courier company were to use this information to make a recruitment decision then they could be in breach of data protection legislation.

We contacted the courier company providing them with details of the changes to the ROA. They immediately responded, providing us with details of the updates they’d made to the wording of the FAQ.

“You are not required to disclose spent convictions covered by the Rehabilitation of Offenders Act 1974 in the UK or under the equivalent national legislation. A conviction becomes ‘spent’ after a certain length of time, which varies depending upon the sentence and your age at the time of conviction. If you have ever been convicted of an offence for which a sentence of more than 4 years was imposed (regardless of the amount you have actually spent in prison) then this conviction can never become spent.”

Lessons

This case demonstrates how, if employers don’t keep track of changes to legislation, mistakes can be made in the guidance they give to applicants. However, as in this case, immediately the issue was raised with the company, they reacted quickly to amend their guidance which now makes the rehabilitation periods very clear to applicants applying for work with them.

Links

Notes about this case study

This case study relates to our work with other organisations.

Names and details have been changed to protect the identity of those involved.

Published September 2019

Insurance brokers must ensure that any guidance they use to assist their customers is clear and does not provide misleading advice or information

We were recently contacted by an insurance broker who wished to place an advert on our online magazine, theRecord.

In line with our standard procedures, we reviewed the insurer’s website to ensure that they were a reputable company and able to help people with convictions.

Although the organisation were offering a range of products suitable for people with convictions, we were concerned about the wording of one of the questions posed on their FAQ page. This stated:-

Question – What would happen if I did not disclose my criminal record?

Answer – A criminal record is classed as a material fact. Therefore, if this material fact is not disclosed then your insurer has a number of rights. If a claim occurs then they have the right to refuse to pay out on the claim.

We felt that this question and answer was somewhat misleading as it did not take account of the Rehabilitation of Offenders Act 1974 and implied that an insurer could refuse to pay out on a claim if an individual had not disclosed both spent and unspent convictions.

We highlighted our concerns to the broker, namely:

  1. As no reference was made to the Rehabilitation of Offenders Act, then potentially a customer could over-disclose their criminal record, providing details of convictions which legally the broker would not be eligible to know about. We suggested that the broker reviewed their question and make reference to the disclosure of unspent convictions only. We also provided the broker with a link to our disclosure calculator which we felt may help the broker’s customers in working out when their convictions would become spent and could provide written evidence if required.
  2. In the answer section which referred to a criminal conviction being classed as a material fact, we highlighted to the broker that as of April 2013, changes to insurance disclosure law had been implemented which meant that ‘material facts’ related only to commercial insurance policies. Therefore, when purchasing personal insurance policies, individuals only needed to disclose details of their convictions to an insurer if they were specifically asked to do so.

Soon after this, the broker contacted us to confirm that they had made some amendments to the wording of their FAQ page. The new wording was as follows:

Question – What would happen if I did not disclose my unspent conviction?

Answer – A criminal conviction is classed as a material fact as long as it is not deemed as spent under the Rehabilitation of Offenders Act.

Lessons

This case shows how important it is for organisations to keep up to date with changes in legislation both that relating to their own work sector (for example insurance law) and wider legislation (such as the Rehabilitation of Offenders Act).

By potentially taking into account information which they are not entitled to have, insurers run the risk of breaking data protection legislation.

Links

Notes about this case study

This case study relates to our work with other organisations.

Names and details have been changed to protect the identity of those involved.

Published September 2019

Darren – “An employer carrying out an ineligible check led to my job offer being withdrawn”

Darren contacted our helpline after a job he’d been offered with a local council had been withdrawn following receipt of an enhanced Disclosure and Barring Service check.

Although Darren’s convictions were all spent (from 30 years ago) and minor, as there was more than one, they were not eligible to be removed (or ‘filtered’) from his enhanced check.

From the copy of the job description Darren provided us with, and advice he’d received from the DBS, we were of the opinion that the role he’d applied for was only eligible for a basic check and the council had therefore acted unlawfully in carrying out an enhanced check. Had the correct level of check been completed, then Darren’s spent convictions would not have been disclosed and he would have kept his job.

We contacted the council to highlight our concerns around eligibility and that under Section 123 of the Police Act 1997 it states:

“A person commits an offence if he knowingly makes a false statement for the purpose of obtaining or enabling another person to obtain a certificate under this Part”.

We also alerted the council to four other jobs being advertised on their site which asked for enhanced checks despite, in our view, only being eligible for a basic.

The council undertook its own investigation into eligibility and shared its findings with us. A comment made by a human resources advisor stated:

“Although the DBS is saying we only need a basic check, if there may be opportunities that the team may have contact with children or vulnerable adults in their work and the fact that the majority of the team currently have enhanced DBS checks, then it may be a good idea to stay at this level.

For example, a car parking officer may have to approach a car where a young child has been left alone”.

We went back to the council to confirm that approaching a car which has young children in wouldn’t make this type of role eligible for an enhanced check.

The council’s HR manager telephoned us a few weeks later to thank us for raising our concerns about the employment of people with convictions, especially around the recruitment process. The manager confirmed that as a result of our information and advice. the council would be carrying out a thorough review of their recruitment and selection process, and we’ll be following this up with them.

The HR manager also asked for further information around the Ban the Box campaign which removes the tick box on application forms which ask about criminal records as this was something the council would like to consider implementing at some point in the future.

Lessons

As this case demonstrates, a lack of understanding around eligibility means that many organisations (including large ones like local councils) sometimes assume that they can do whatever criminal record checks they wish to rather than ones they are lawfully entitled to do.

However, having the opportunity to discuss good recruitment practice with an employer can have a really positive impact.

Links

Notes about this case study

This case study relates to Unlock’s casework.

Names and details have been changed to protect the identity of those involved.

Published September 2019

Professional bodies should ensure any questions they ask about criminal records are clear and not misleading

Our helpline was recently contacted by an individual who wanted to highlight a question being asked about criminal records by a professional body on their application form. The individual believed that this question was potentially very misleading as it asked:

“Have you ever received a caution or conviction for a criminal record?”

We informed the individual that membership of a professional body was covered by the Rehabilitation of Offenders Act and that the organisation were only legally entitled to ask about unspent convictions. If they intended to do any formal criminal record checks, they would only be eligible to carry out a basic DBS check. We were able to confirm to the individual that if an applicant disclosed a spent conviction in error, then the organisation should disregard it. If they retained the information, then they would be holding it unlawfully and could be in breach of the Data Protection Act (DPA) 2018.

We contacted the professional body to raise our concerns over the question on their application form, suggesting some alternatives which would be fully compliant with the Rehabilitation of Offenders Act. The suggested wording would provide applicants with very clear guidance about what they needed to disclose.

Despite contacting them several times, the professional body didn’t engage with us and we therefore referred the case to the Information Commissioner’s Office (ICO).

Several months later, the professional body contacted us to confirm that they would be changing the question relating to criminal records on their application form to the following:

“Do you have any unspent convictions that would fall within the relevant criminal convictions defined within Regulation 13 of the (professional body) Disciplinary Regulations? If yes, please inform the Institute Secretary.”

We were happy that the question was now very clear, and applicants would be in a much better position to understand what they needed to disclose.

Lessons

This case highlights how professional bodies often believe that the wording they use on application forms around criminal records is correct. However, very often the question will be misleading and could potentially result in applicants over disclosing the details of their criminal record and lead to an organisation breaching the DPA if they were to take the information into consideration.

If you believe that an organisation is asking a misleading question, it’s always worth raising your concern with either the organisation themselves or an appropriate regulatory authority, in this case the ICO. In this instance the professional body amended the question about criminal records to make it clear as to what an applicant was required to disclose.

Links

Notes about this case study

This case study relates to our work with other organisations.

Names and details have been changed to protect the identity of those involved.

Alan – Successfully making representation to be placed on a council’s housing register

Alan contacted our helpline after he’d received a letter from his local council following an application to go onto their housing register. The council had written to Alan asking him to provide proof of his convictions and stating that they would accept his Subject Access Request (SAR) as evidence.

We advised him that requesting a SAR could be classed as enforced subject access, which is illegal under section 184 of the Data Protection Act 2018. We also explained that housing applications were covered by the Rehabilitation of Offenders Act and that Alan only needed to disclose unspent convictions to the council. By providing them with a copy of his SAR, he could potentially be giving them details of spent convictions which they were not legally entitled to know about.

On the information that Alan gave us, we were able to confirm that his conviction was now spent and shouldn’t be disclosed to the council.

We suggested that he contact the council advising them of the following:

  • The law covering enforced subject access requests;
  • That for housing purposes, the council could only ask about unspent cautions and convictions.

Alan contacted us several weeks later advising us that he’d raised his concerns with the council and that he’d received a response from them. In the letter, the council had:

  1. Agreed that his conviction was spent and confirmed that they should not have asked him to provide them with his subject access request.
  2. Added him to the housing register, backdated to May 2015, so that his application could be dealt with as a priority.
  3. Confirmed that they had updated their process to make it clear that applicants only needed to disclose unspent cautions/convictions.

Alan stated:

“If I hadn’t contacted Unlock I would have handed over my subject access request which would have disclosed my spent conviction. If the council had seen that I had a conviction, I’m sure they would have refused to add me to the housing register.”

Lessons

Despite enforced subject access becoming a criminal offence on the 10th March 2015, it’s surprising that a council would still request this as proof of an individual’s criminal record. If a council needs formal evidence of a criminal record then they can request a basic DBS check, which would disclose any unspent convictions.

This case highlights why it’s important to seek as much information as you can about what housing providers, employers etc can ask you about your criminal record so that you don’t provide more detail than is necessary. With the knowledge he had, Alan was able to get the council to confirm that he didn’t have to provide details of his criminal record and also had his application backdated. The council also agreed to update their process which will benefit many more people applying to go onto the housing register.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

Gerry – Excessive interventions by the police and probation can affect an individual’s ability to move on with their lives

Gerry contacted our helpline for some advice around employment and, in particular, the pressure he was being put under by the police and probation to disclose his conviction to his employer, even though his employers had never asked him to disclose.

Gerry explained that he’d been convicted of a sexual offence and although he’d never been to prison, he was on the Sex Offenders Register (SOR). He’d developed a good working relationship with his previous probation officer who had encouraged him to find a job, believing that it was likely to reduce Gerry’s risk of re-offending. After many job applications, Gerry found himself a job with an employer who didn’t ask applicants any questions about criminal records. He was enjoying the work and felt that he was in a ‘good place’. His probation officer told him:

“I’ve seen the difference in you when you’re working and when you’re not. Your depression and mental health seem to have improved and I believe you are less of a risk and less likely to re-offend now that you’re working.”

However, following staffing changes at probation he’d been allocated a new officer who, along with Gerry’s supervising police officer, thought that it was important for him to disclose his conviction to his employers.

Gerry told our helpline advisor that he was extremely concerned that if he did disclose his conviction to his employer, he would lose his job which could potentially lead to a return of his depression.

We advised him to arrange a meeting with his probation and police officers to make them aware of his fears around disclosing to his employer and also to highlight the views of his previous probation officer that he was less likely to re-offend if he were in employment.

A few days later Gerry contacted us again with an update. He’d been sent a text message from his probation officer to let him know that he would be visiting Gerry’s employer with his supervising police officer the following day to disclose the details of Gerry’s conviction. Gerry told us that he’d rather leave the job, than have his conviction disclosed and he was on his way to a meeting with his probation officer.

We suggested that Gerry ask the officers to:

  • Set out in writing the reasons why they believed it was necessary to disclose his conviction to his employers.
  • Provide details of the risk they believed he posed to work colleagues and members of the public.

Gerry contacted us later that day stating he’d made representation to the officers, but they were adamant that they were still going to disclose as “they were being ordered to by their senior management”. Gerry immediately contacted his employer and resigned from his job.

Three weeks later Gerry’s father contacted us to let us know that since resigning from his job, his son had committed a further offence and was currently on remand in prison.

Lessons

Whilst we appreciate the difficulties that the police and probation have in risk assessing individuals, there are occasions when the assessments they carry out don’t match the evidence that is available to them.

As Gerry’s case demonstrates, even though his previous probation officer felt that being in work would reduce his risk of re-offending and had been happy for him to accept the job without disclosing, a change of supervising officer meant that it became necessary for Gerry to disclose the conviction.

It’s interesting to see that the decision to disclose the conviction seems to have been made by ‘senior management’ and not the officers who dealt with Gerry on a day to day basis.

We’re aware that decisions can change when an individual gets allocated a new police or probation officer. However:

  1. If you feel that an officer is acting disproportionately when asking you to disclose your conviction, ask that they put their reasons in writing.
  2. If you disagree with the reasons, you should appeal the decision in writing, providing reasons and evidence of why the disclosure is not appropriate.
  3. If the decision has been made by ‘senior management’, request an appointment with them, so they can explain their decision to you.
  4. If, having made your representations, the police/probation still believe it’s appropriate to disclose, ask them to allow you to disclose to your employers yourself – you’ll be in a better position to explain the circumstances surrounding your conviction and answer any questions your employer may have.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

Hilary – Having the confidence to challenge a Public Protection Officer’s decision enabled my son to find employment

Hilary contacted our helpline following an issue that her son Jack was having with his Public Protection Unit officer (PPU).

Hilary explained that Jack had been convicted of a sexting offence in 2017 which resulted in him being put on the Sex Offenders Register and receiving a Sexual Harm Prevention Order (SHPO).

Since his conviction Jack had secured a place at university but needed to find a part-time job to give him the funds that would help him to support himself whilst he studied.

Hilary told us that Jack had been fully compliant with any restrictions placed on him by probation and the police and had always been upfront and honest with them. Hilary felt that despite this, Jack’s PPU officer was putting unnecessary restrictions on the work they would allow him to do.

Prior to applying for any job, Jack always sought the approval of his PPU officer. However, despite having no conditions in his SHPO to prevent him working, he’d been refused permission to apply for work in a bar as well as a job delivering telephone directories. If he wasn’t able to find work, Jack would struggle to remain on the course. Hilary wanted to know whether the PPU officer was allowed to refuse every job opportunity that was presented.

We advised Hilary that all the time the SHPO was in place, Jack would have to seek the approval of his PPU officer before he accepted any paid employment. However, the purpose of a SHPO was to minimise the risk of harm to the public, or to any particular member of the public. The PPU officer should assess each job independently rather than bar him from applying for any job at all.

We suggested that the next time the PPU officer refused Jack permission to accept a job that he should:

  1. Ask the officer to provide in writing the reason why he believed the role was unsuitable; and
  2. What risk he felt that Jack would pose to work colleagues, customers/clients or members of the public.

Once Jack had something in writing, then he would have something to appeal against if he needed to.

Hilary contacted us a couple of months later to let us know that as a result of the information and advice we’d provided,  Jack had the confidence to challenge his PPU’s decision the next time he refused permission for Jack to apply for work. On being asked to put the reason for the refusal in writing, the PPU officer had immediately had a change of heart and stated:

“This job sounds like a great opportunity for you.”

Jack ticked the ‘Yes’ box on the application form and disclosed his conviction to his new employer at interview. The interview went well and Jack was offered the job. Since starting with the company, Jack had already been promoted once and now holds a deputy manager position.

Hilary stated:

“Jack has always been very respectful of anybody in authority, especially the police and although he thought their actions were fairly unreasonable, he’d always accepted what they’d told him. Getting the information and advice from Unlock gave him the confidence to challenge his PPU’s decision in a polite, non-confrontational way. It’s not just that he’s got a job but he’s also found somewhere much nicer to live and has recently started a new relationship. Hopefully he can put his experiences from 2017 in the past and move on.” 

Lessons

Where individuals are happy to accept at face value everything they’re being told by the police or probation, it’s easy for officers to give blanket refusals rather than properly risk assess a situation.

As Jack’s case demonstrates once he’d asked his PPU officer to put in writing his reason for refusing Jack permission to accept a job, the officer reviewed his decision and risk assessed the situation appropriately.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

Katie – Understanding my rights under the General Data Protection Regulation (GDPR) helped me keep my job

Katie contacted our helpline for some advice around employment after she’d been cautioned by the police for common assault after ‘slapping’ her 7-year old son Jake.

Katie explained that this incident had been completely out of character but Jake’s behaviour whilst out having a family meal had been terrible and had included him hitting and scratching her and screaming at the top of his voice.

Katie told us that as soon as she’d smacked him she was mortified and her son was also fairly shocked although quite calm. Katie was able to sit down with him and explain why his behaviour had been so unacceptable. They went on to watch a television programme together and, as far as Katie was concerned, the incident was ‘over and done with’.

However, at school the following day, Jake told his teacher what had happened and the school immediately contacted the police and social services.

The incident was investigated by both social services and the police and resulted in the caution for common assault.

Whilst the investigation had been ongoing, Katie had kept her employer updated of the situation and they’d allowed her to take some time off as unpaid leave. However, she’d been asked to attend a meeting with her employer’s to give a full explanation of the caution and how it had arisen. After listening to what she had to say, Katie was told that due to a breach of the employer’s Code of Conduct, she could potentially be dismissed and she was told that she was being suspended whilst her employers considered the information she’d given to them.

Following the meeting, Katie read her employers Code of Conduct and was relieved to see that she’d done everything she was required to do. She was confused therefore as to what reason her employer would have to dismiss her and felt she was being treated harshly and unfairly. At that point, Katie searched online for:

“Can I be dismissed for having a caution?” 

and came across Unlock’s details.

Katie spoke to one of our advisors who informed her that as her job was covered by the Rehabilitation of Offenders Act and that cautions are spent immediately, then her employers would be collecting and processing excessive information if they were to use her spent conviction as a reason for dismissing her. They could be in breach of the Data Protection Act 2018.

Katie contacted her employer with the information she’d received from Unlock. A few days later, her line manager rang her to tell her that they wouldn’t be taking any further action and that she should return to work the following Monday.

Katie stated:

“I can’t thank Unlock enough for giving me all the information I needed to help me defend myself and prevent me from being dismissed. The advisor I spoke to was not only informative but friendly and supportive – I don’t think I’d have kept my job if it wasn’t for Unlock.”

Lessons

Although Katie followed her company’s Code of Conduct and informed her employer of her caution, under the General Data Protection Regulations (GDPR), they had no lawful basis and condition for processing this criminal record data.

The employer didn’t intend carrying out a formal criminal record check to verify the information Katie had given to them and this could therefore be considered excessive data collection, a breach of principle (c) of GDPR.

By taking Katie’s spent caution into account, her employer would have been acting unlawfully under the Rehabilitation of Offenders Act and, as a result be in breach of principle (a) of the GDPR.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

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