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Archives: Case Studies

Nathan – The InformationHub site made me realise that people with convictions have rights too

When he was aged 18, Nathan received a three year custodial sentence for GBH.

Twenty three years later, having put his past conviction behind him, Nathan was offered a job as a court usher. He knew that he’d need a criminal record check and was surprised that after working for 5 months, he’d still not been asked to sign the necessary consent forms.

However, it became obvious to Nathan that one of the senior members of the court staff had somehow become aware of his criminal record as they started to make comments to him such as “I know all about your past” and “You know what it’s like to be locked up”. He also began to be excluded from team briefings and given menial tasks to carry out.

Nathan assumed that the court must have been able to access his criminal record without his knowledge or his consent. He didn’t feel that he could continue working for an organisation that, despite knowing about his conviction, chose not to have a meaningful discussion with him about it.

Disappointed at the way his criminal record had been dealt with, Nathan searched the internet for information about criminal record checks and discovered that the court didn’t have access to the PNC and couldn’t carry out checks without his consent. He has made a formal complaint to the court and is awaiting a response.

Nathan said:

“Looking at the information on the hub site made me realise that I had been treated badly and this gave me the confidence to make a complaint to the court. Once I realised the value of the website, I immediately signed up to receive updates so that I can keep abreast of any changes to the law which may benefit me “.

Lessons

Although there is little protection in law to stop people with convictions being discriminated against by employers, it’s important to know that under data protection legislation, criminal record data is dealt with as a special category of data and there are particular safeguards in place that employers have to be aware of when collecting and storing this information. Once Nathan became aware that his employers were not able to access details of his criminal record without his consent, he felt more confident in making a complaint to them.

Links

Notes about this case study

This case study relates to our information site.

Names and details have been changed to protect the identity of those involved.

Adam – Posting comments on theForum made me realise how common my problem was

Shortly after joining theForum, Adam started a thread asking how other members coped with their emotions. He stated that one day he’d be fine and felt able to cope with anything life threw at him, and the next he’d be extremely depressed having realised that, as a person with a conviction, he was unemployable.

Several forum members responded to the post offering their thoughts and advice. Some gave details of organisations that supported people with convictions back into work whilst others mentioned the benefits of becoming self-employed.

The majority of the posts empathised with how Adam was feeling:

“I can very much relate to what you are feeling and going through. I think to be honest among ex-offenders it is pretty much par for the course”.

“Thank you for sharing this. You’ve articulated a post in such a way I could have written the exact same thing myself. It is tough and myself and others can completely empathise”.

Adam thanked everybody that had responded to him and explained how much it had helped, knowing that he wasn’t alone and that others were there to support him.

Adam stated:

“I’m glad I started this thread, it’s certainly shown how common this problem is. It’s great to have a forum like this where I can go on a regular basis and chat to others in the same situation where we can support each other to get through difficulties”.

Lessons

Having a conviction can be a very isolating experience; people often lose family and friends and can find it more difficult to make new ones.

As Adam has seen from the responses to his post, many people struggle with the same types of issues and having somewhere to share these and exchange ways in overcoming them, makes it feel like a less lonely experience.

Links

Notes about this case study 

This case study relates to our online forum.

Names and details have been changed to protect the identity of those involved.

Will – Advice from members of theForum helped me make a decision about opening a business bank account

Will started a thread on theForum when he wanted information about opening a bank account with a fraud conviction.

Following his conviction, Will had set up an online shop which had become quite successful and although he had run his company through his personal bank account, he wanted to open a business account. He’d applied for an account with his own bank but had been refused with no reason given.

Several forum members responded to the thread, some giving general information whilst others gave details of specific banks that they’d had experience of.

Will found the information useful and taking into consideration some of the posts he’d read, believed that in addition to his criminal record, there may also be information about him on the Credit Industry Fraud Avoidance Scheme (CIFAS) which was impacting on his ability to open an account.

Will decided to do a SAR with CIFAS so that he’d have a better understanding of why his application for a business account had been refused.

Will stated:

“The information and advice I was given by forum members was really helpful. I hadn’t thought about contacting CIFAS and a couple of the online banks mentioned seemed more friendly towards people with a criminal record”.

Lessons

TheForum is the ideal way for individuals to ask for information/advice and to share experiences with their peers. Will’s post is a great example of where that is happening.

Links

Notes about this case study 

This case study relates to our online forum.

Names and details have been changed to protect the identity of those involved.

Clive – A potentially ineligible criminal record check led to the DBS considering barring me from working with children and vulnerable adults

Clive contacted our helpline for some advice after he’d received a letter from the Disclosure and Barring Service stating that they were considering putting him on one or both barred lists. The DBS believed that he was going to be working in regulated activity and, due to his previous conviction, needed to carry out an investigation.

Clive explained that he’d been convicted of a serious offence in the early 1990’s for which he’d served a prison sentence. This had never caused him any problems in the past and he had been working successfully for a non-profit organisation for many years.

It appeared that the barring letter from the DBS had arisen after Clive had applied to study for a short course at university. Although this was a counselling course, Clive had chosen to study it to expand his workplace knowledge and had no intention of working directly with children or vulnerable adults. Clive was extremely concerned that if he were to be placed on either barred list, this could impact negatively on both his employment and the reputation of the organisation he worked for.

We explained to Clive that the DBS barring letter had come about as a result of the university applying for an enhanced DBS check. Having reviewed the course contents, we were of the opinion that the enhanced check was ineligible as the course was based purely on theory and involved no placements. We recommended to Clive that he make representation to the DBS and to assist him with this, we set out the details of what he needed to cover in his letter. This included:

  • An explanation of his job role, making it very clear that he did not work in any type of regulated activity.
  • His belief that the enhanced DBS check had been ineligible and that without the check having been undertaken, the ‘minded to bar’ process would not have started.
  • An explanation of his offending behaviour and the circumstances surrounding it.
  • Details of what he’d been doing since he’d received his conviction, for example details about work, further study, family relationships etc.

We also advised Clive to provide the DBS with references, both personal and work related.

Clive submitted his representation to the DBS along with letters of support from several well respected individuals. A couple of months later, Clive received confirmation from the DBS that they would not be placing him on either the adult or children’s barred list.

 

Lessons

When considering placing somebody on the barred list, the DBS will carefully review all the evidence put before them. As Clive’s case demonstrates where there is no good reason to bar somebody, then the DBS won’t. However, all the time the investigation is being carried out, individuals will quite rightly be extremely anxious about the result especially as in this case, the investigation arose from an ineligible check.

Links

Notes about this case study

This case study relates to Unlock’s case work.

Names and details have been changed to protect the identity of those involved.

 

Arthur – Challenging the results of a basic criminal record check carried out by Disclosure Scotland instead of the Disclosure and Barring Service enabled me to keep my job

Following his successful appointment to a job working in a call centre, Arthur had been told by his new employer that he would need to apply for a basic criminal record check. His employer provided him with a link to an online application form which Arthur used to complete the check. On receiving his basic certificate Arthur was shocked to see that it still showed his conviction which he was certain was spent and shouldn’t have been disclosed.

A few days later Arthur plucked up the courage to speak with his manager and explained that despite his conviction being spent, it was still showing on his basic criminal record certificate. His manager told him that he would probably be dismissed due to his failure to disclose his conviction and the only advice he was given was to resign before he was sacked.

Arthur contacted our helpline to get some further advice and was asked by the helpline advisor to email a copy of his basic certificate. It immediately became apparent that instead of applying to the Disclosure and Barring Service who deal with basic checks for jobs in England and Wales, Arthur had unwittingly applied to Disclosure Scotland for his basic check. The advisor explained the impact of applying to the incorrect organisation for a basic criminal record check:

  • As of January 2018, Disclosure Scotland became responsible for carrying out basic checks for jobs based in Scotland; they are produced in accordance with Scottish law. At the same time, the Disclosure and Barring Service started doing basic checks for jobs in England and Wales; these are produced in accordance with English law.
  • Changes to the Rehabilitation of Offenders Act (ROA) in 2014 were only applicable in England and Wales which meant that rehabilitation periods in Scotland are generally longer than they are in England and Wales. For example a conviction which resulted in a fine in England would become spent after 1 year whereas in Scotland it would take five years.

Therefore although Arthur’s conviction was spent under English law it remained unspent under Scottish legislation which was why it had been included on the basic check carried out by Disclosure Scotland.

Although Arthur explained this to his employers, he was told that as the check had been carried out there was nothing more that could be done.

After seeking further advice from Unlock, Arthur spoke to his employers again explaining that:

  1. As the company and the job were based in England, the link provided by the company should have taken Arthur to the DBS site for online basic checks and not the one for Disclosure Scotland. Arthur’s basic check had therefore been carried out by the wrong organisation.
  2. As the basic certificate had disclosed convictions which were spent in England and Wales, these should have been disregarded by the employer. As the employers were continuing to use this information to disadvantage Arthur, they may be breaching the Data Protection Act by processing data excessively.

Several days later Arthur’s employer informed him that they had made further enquiries into the matter and agreed that they shouldn’t have taken the spent conviction into account and that Arthur could keep his job.

Arthur said:

“I couldn’t believe it when my certificate came back with my conviction on it but as soon as they saw it, Unlock knew exactly what had happened. The advice they gave me was invaluable and I wouldn’t have been able to challenge my employers without their help.”

 

Lessons

This case demonstrates how some employers in England and Wales have failed to recognise that as of January 2018 the DBS became responsible for all levels of criminal record check. By continuing to apply for basic checks through Disclosure Scotland, employers may be given information relating to spent convictions which they are not legally allowed to know about.

Where a spent conviction is disclosed to an employer in error (as in this case) the employer should disregard it as failure to do so may result in a breach of the Data Protection Act.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

Geraldine – Getting clear advice enabled me to successfully challenge an ineligible DBS check

Geraldine contacted our helpline following a job offer teaching adults. Geraldine explained that her employers had initially told her that they would be carrying out a basic Disclosure and Barring Service (DBS) check which she happily agreed to. However, several days later she’d been contacted by the HR department who informed her that on one day per week she’d be working in a building which had a creche on the premises, and she would therefore now be required to have an enhanced DBS check.

Geraldine informed the helpline advisor that as she had previous convictions which would be disclosed on an enhanced DBS check, she was worried that her employers may reconsider their decision to employ her. As the convictions were now spent and she’d believed that a basic DBS check was being carried out, she hadn’t disclosed them to her employer.

Geraldine had contacted the DBS who told her it was unlikely that her role would be eligible for an enhanced check. However, she didn’t feel that she’d been given enough information about challenging her employers over the correct level of check.

From the information provided, we advised Geraldine that as she would be teaching over 18’s, her role would only be eligible for a basic check. Just because the building she’d be working in had a creche made no difference to the level of check being carried out on her. Geraldine would not be working in or have access to the creche.

We recommended that Geraldine either speak to her employer about her concern, or alternatively agree to the enhanced check and then challenge it through the DBS ineligible check procedure. We explained to Geraldine how she would go about it.

Geraldine contacted us several weeks later to let us know that she’d decided to speak to her employer about the eligibility of the check. She’d set out her reasons for disputing the enhanced check and, having listened to the points she’d raised, they’d agreed to carry out a basic DBS check.

Geraldine had started her job and stated:

Before I spoke to Unlock I didn’t realise that it was possible to challenge an ineligible check. With the amount of information Unlock gave me, I felt confident enough to speak to my employer who agreed to carry out a basic check.

 

Lessons

This case demonstrates how employers often request ineligible criminal record checks convinced that they’re doing the right one.

With the right information and advice, Geraldine felt confident enough to approach her prospective employer and successfully challenge the eligibility of the enhanced DBS check. This direct approach to the employer doesn’t suit everyone, mainly because it can highlight to a prospective employer that an applicant has a criminal record. However, where an employer has made a genuine mistake, they’re likely to be more receptive to receiving correct information.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

Wayne – “I was at risk of losing my job as a result of my employer taking on a government contract”

Wayne had been working as a consultant for several years when he was offered a paid job working for one of his clients. After accepting the job he’d been told that he would be working on a government contract and would need security clearance.

Wayne contacted our helpline and explained that he had two convictions which were now spent. He wanted to know whether they would come up as part of the security clearance process and if so, would his employer be told the reason why he’d failed the checks. His employer had carried out a basic DBS check which had come back ‘clean’ and were therefore not aware of his convictions. He was extremely concerned that he would lose his job if they were to become aware of them.

We advised Wayne that his convictions would appear on a security clearance check and it would be in his best interest to disclose them to his employer as soon as possible. We reassured him that the purpose of these types of checks were usually to protect government assets from cyber security threats, terrorists and other pressure groups and his convictions would probably not be relevant.

Wayne contacted us again after a couple of months to confirm that he had disclosed to his employer, he had been given his security clearance and was now working on a government contract. He said:

I was really worried about what would come up on my security clearance especially as I hadn’t told my employers about my old convictions. Having talked the options through with one of the advisors at Unlock it became clear that I should speak to my employer – if I didn’t get the clearance, they may have been able to put me on another contract.

 

Lessons

This case shows that having a criminal record isn’t always a bar to getting security clearance for government jobs. Although Wayne’s conviction was spent and he had no reason to disclose it to his employer, for jobs that require security vetting, it’s usually best to have a discussion with your employer.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

Alice – “How can a new company taking over a care home contract assess my convictions so differently”

Alice had been employed as a care support worker for 15 years during which time she’d worked for several different companies who were responsible for running a care home contract. They’d all been aware of her historic (over 30 years old) convictions and had always risk assessed her as ‘posing no threat to clients’.

However, following the take-over of the care home contract by another company, Alice was called to a meeting with HR where she was informed that following receipt of her enhanced DBS certificate, they considered her to be a threat when working alone with clients. The organisation circulated the results of the risk assessment to all care home managers working for the company informing them that Alice should not be allowed to work alone with any clients.

Alice was devastated by the new assessment as she didn’t believe that her old convictions were relevant to the work she was doing and that she didn’t pose any risk to the clients she worked with. She felt that as she was unable to work unsupervised then the majority of home managers wouldn’t want to use her which would significantly affect her earnings and her ability to support herself. Alice contacted our helpline for advice.

We suggested to Alice that she appeal the organisation’s decision and ask them to review their risk assessment. We advised her to highlight her unblemished work record, length of service, the fact that her convictions were over 30 years old, were for minor offences (shoplifting) and were not relevant to the work that she was doing. It was also important that she state that no other company had deemed her to be a risk and that she had worked unsupervised in the care sector for 15 years.

Alice contacted us several weeks later confirming that she had successfully appealed her company’s decision and was now back to lone work. She said:

 

Being deemed a risk and a threat was an awful experience and took me back to a very bad time in my life. It was so good to be able to get some practical advice from Unlock about how to deal with the situation when I was finding it hard to think straight.

 

Lessons

This case demonstrates the different assessment procedures operated by organisations which can lead to people with convictions being negatively assessed when previously they had not been deemed to pose any type of risk. This not only leads to upset and anxiety but can also have financial implications. However, by setting out a reasoned argument you can successfully get an assessment overturned.

Despite her convictions being very old, Alice had more than one, which meant they would not be eligible for filtering from her enhanced DBS check even though on their own, they would be.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

Joseph – “Getting help in applying to have my Sexual Offences Prevention Order (SOPO) discharged at court”

As part of his sentence in 2012, Joseph was put on the Sex Offenders Register for five years and given an indefinite SOPO. Whilst he’d always been concerned that there were some fundamental flaws with the SOPO, he’d been advised to ‘live with it’.

As 6 years had passed since the conviction, Joseph was considering applying to have his SOPO discharged and contacted our helpline for some advice on how he should go about this.

We advised him to initially try to get the support from his PPU officer. If the police had no reason to contest his application then it was likely that his case could be dealt with administratively without the need to attend court. If he did need to attend, then it was possible that he could represent himself without the need for legal assistance if he couldn’t afford it.

Joseph contacted us a couple of months later to confirm that he’d had his case heard at court. Initially he’d been concerned that his application would be unsuccessful as the Crown Prosecution Service’s barrister had asked for an adjournment, due to the police wishing to attend the hearing.

However, after reviewing all the evidence presented, the judge made the following comments:

  • He praised Joseph for the thoroughness of his application
  • Although both the CPS and the police had been given ample opportunity to respond to the application, nothing had been forthcoming
  • Had the police and the CPS been more diligent in the original composition of the SOPO, there would have been no need for the application to have been made
  • He commented on the effort Joseph had put in over the previous six years in complying with a dubiously worded order
  • Joseph had made the effort to appear at the hearing.

The judge concluded that he could see no justifiable reason why the application shouldn’t be granted and the SOPO was discharged.

Ultimately, this meant that not only was the SOPO discharged but Joseph’s time on the SOR also came to an end and his conviction was spent under the Rehabilitation of Offenders Act.

Joseph stated:

 

I can’t thank Unlock enough for their help and advice which has enabled me to finally remove this huge weight from my shoulders.

 

Lessons

This case demonstrates how by submitting a well thought out, well worded application with supplementary evidence, you can successfully get a SOPO discharged. Whilst people can be cynical about the criminal justice system, this case highlights how judges will look at the facts before them and base their decisions on this.

Links

Notes about this case study

This case study relates to Unlock’s helpline.

Names and details have been changed to protect the identity of those involved.

Colleges must ensure that if they want to know about criminal records, then their questions are very clear

Our helpline was contacted recently by a probation officer who was working with an individual looking to apply for a college course. She believed that the wording on the application form was unclear as the question asked:

 

Please declare whether you have any relevant* convictions or current proceedings against you:  Yes/No

 

*Relevant proceedings or criminal convictions are those of violent or sexual nature or involving unlawfully supplying controlled drugs or substances. Failure to declare information may result in disciplinary action being taken. However, if applying for a course in Support/Teaching, Childcare or Health and Social Care, you will need to declare ALL criminal convictions so please indicate Yes to this question as all are relevant at this stage of the admissions process.

 

We contacted the college setting out the following:

  • The criminal record question was potentially misleading and gave very little guidance about what applicants needed to disclose for which courses. This could lead applicants to disclose convictions which they didn’t need to, specifically those which were spent under the Rehabilitation of Offenders Act.
  • There was a risk that the college could take something into account which they were not legally allowed to consider. Action could potentially be taken against them under data protection legislation.
  • For courses relating to teaching, childcare or health and social care, no mention had been made of the fact that ‘protected’ cautions and convictions did not need to be disclosed.

The college was happy to engage with us and amended their question to read:

 

To help us meet our responsibility to safeguard all members of the college community please declare whether you have any relevant* unspent convictions or current proceedings against you:  Yes/No

 

*Relevant proceedings or criminal records are those of a violent or sexual nature or involving unlawfully supplying controlled drugs or substances. Failure to declare may result in the college withdrawing you from the course.

 

If you are applying for a course in Support/Teaching, Childcare or Health and Social Care, do you have any convictions, cautions, reprimands or final warnings that are not ‘protected’ as defined by the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended in 2013)?  Yes/No

 

Lessons

This case demonstrates how colleges are often unclear about what questions they can ask about criminal records. However. as this case shows once they’ve been given advice around disclosure legislation, they’re happy to amend their application forms to comply with both the ROA and Data Protection Act.

Links

There’s information on universities, colleges and education on our self-help information site.

Notes about this case study

This case study relates to our work with other organisations

Names and details have been changed to protect the identity of those involved.

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