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Unlock believes that the protection of children, young people and vulnerable adults from harm and abuse is everybody’s responsibility. We aim to create a safe and trusted environment for everyone who comes into contact with us.

Unlock does not exist to care for children, young people or vulnerable adults. But we know that some of the people we support may be in vulnerable circumstances.

Our safeguarding policy

Unlock’s safeguarding applies to all staff, volunteers, trustees and anyone else working on behalf of Unlock.

It commits us to:

  • Promoting the general safety and wellbeing of all
  • Taking steps to minimise the possibility of harm and abuse
  • Acting promptly and appropriately where there are concerns, allegations or incidents of harm, exploitation and abuse.

If you have a concern

We always hope that you have found our services trusting and respectful. But if you have used Unlock’s services and have any concerns about your experience, we would like to hear from you.


Your email will be received by Unlock’s Chief Executive only and will be acted on in accordance with Unlock’s confidentiality policy. We may have to pass on information to appropriate authorities.

For a copy of the full safeguarding policy, email

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