Skip to main content

Our mission is to support & advocate for people with criminal records to be able to move on positively in their lives. Find out more

Volunteer Vacancy – Helpline Advisor

About the role

We are an independent and highly respected social inclusion charity based in Maidstone, Kent. In this office-based role you will help to deliver Unlock’s peer-led Helpline, by providing advice and support by telephone, email, and letter, and producing information for our online Information Hub.

We’re looking for somebody who…

  • Is a person with past convictions
  • Is a confident person with experience in a customer-facing role
  • Has a passion for making a difference and challenging inequality
  • Loves working in a small team but who is self-motivated enough to excel without heavy supervision
  • Has excellent verbal, written and research skills and are able to communicate effectively with a wide range of people
  • Is confident using computers (including use of internet and emails)
  • Is able to commit to volunteering 2 days per week for at least 6 months
  • Lives near to our Maidstone office – Travel costs can be covered where agreed in advance (up to a maximum of £15 per day).


  • Closing date – 16th December 2014
  • The Role Description provides more information about this position.
  • If you wish to apply, please complete an Volunteer Application Form and return along with a covering letter.
  • Send your application by email to or post it to Unlock, MCSC, 39-48 Marsham Street, Maidstone, ME14 1HH.

For more information about vacancies at Unlock, click here.


Add Comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Photo of Head of Advice, Debbie Sadler
Debbie Sadler
Head of Advice

Do you need help & support with an issue you’re facing?

We provide support and advice for people in England and Wales who need guidance with either their own, or someone else’s, criminal record.

Please use the search box to start typing your issue. If you cannot find an answer to your problem then you’ll be given options to contact us directly.

Find out more about the helpline

We want to make sure that our website is as helpful as possible.

Letting us know if you easily found what you were looking for or not enables us to continue to improve our service for you and others.

Was it easy to find what you were looking for?

Thank you for your feedback.

12 million people have criminal records in the UK. We need your help to help them.

Help support us now