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In-house training workshops

“We arranged a session for our employment support officers – about 25% of our community clients have a criminal record, so this was really important to make sure that we can properly advise them on where they stand when looking for work”

Work Programme Provider

“Excellent training session – one of the most useful I’ve done in my 25 year career. Everyone who helps and gives advice to people with criminal records should do this – it should be mandatory”

JobCentre Plus Adviser

We deliver our training workshops in-house to organisations.

Why choose us?

1. It’s cost-effective

  • We offer a competitive rate for up to 15 individuals which works out much cheaper per person than our bookable sessions.
  • Running a workshop in-house means that you cut down the costs of travel and accommodation for your staff to come to us

2. It’s tailored to your needs

  • We offer a range of training
  • In advance of each in-house session we deliver, we speak to the organiser to understand your exact training requirements, so that we can develop a session that is tailored to your specific needs.

3. It’s flexible

  • Unlike our bookable sessions which have fixed times and locations, running an in-house workshops means that you can choose when and where.

What you get from us

  • We will discuss your training needs and provide details of content, prices and dates.
  • If you wish to go ahead, the trainer will arrange to speak with you about a week before the training, to tailor the training to your needs
  • Depending on the training, materials will be provided in advance, on the day or afterwards
  • All attendees will be given a certificate of attendance
  • After the training, we will collate feedback from attendees and share it with the organiser

Costs

Training can be booked for groups – prices are based on up to 10 individuals, for a one-off cost. Additional places can be added at a fixed cost per-person, up to 15 individuals. If you’re looking to train more than 15 individuals, please contact us so that we can discuss what will work best for you.

All income from training goes towards supporting our charitable work for people with convictions, including supporting our free helpline and other charitable support for people with convictions.

Who we’ve delivered in-house training to

We’ve held a range of ‘in-house sessions for organisations, including for…

  • Achieve Project – North West
  • Avanta – South East
  • Birkbeck College
  • First Wessex
  • GSM London
  • Hestia
  • HMP Askham Grange
  • Job Centre Plus – London
  • Kent Community Rehabilitation Company
  • Kent County Council
  • Kent, Surrey & Sussex CRC
  • Leeds Beckett University
  • Leys CDI (Community Development Initiative)
  • Lincolnshire Action Trust
  • Lincolnshire Youth Offending Service
  • Milton Keynes College
  • NNB Generation Company (HPC) Ltd
  • Nottingham County Council
  • Nottingham University
  • Open University
  • Pathways Project – Kent
  • Phoenix Futures – London
  • Prime Life
  • Probation Institute
  • Prospects – London
  • PSS (UK) Ltd
  • RADA & Conservatoire for Dance and Drama (CDD)
  • Royal British Legion Industries
  • Serco (Job Deal) – East of England
  • Serco (Job Deal) – South East
  • Shelter
  • Staffordshire & West Midlands CRC
  • Step Change – West Yorkshire
  • St Giles Trust – London
  • Suited for Success
  • Trinity Laban Conservatoire
  • The Wallich
  • Volunteer Centre Kensington & Chelsea
  • Westminster City Council

Feedback – What others have said

All attendees are asked to leave anonymous feedback at the end of the session. Some of the comments we’re received are provided below:

“It was really useful to have the time and opportunity to look through these issues in detail. I needed this training 5 years ago when I first started this job. I hate to think how much I have got this wrong in the past, and what impact that might have had on the people I’ve been trying to help”

Employment support worker

“I always thought that using a disclosure letter was the best way to disclose. I’ve had my eyes open to the various ways, and that it needs to be a case-by-case decision. I feel better able to support people in making these decisions now”

Probation officer

“Now I have a good understanding as to the changes of the ROA as well as other things to think about when supporting my clients with their disclosure. Really good trainer with a relaxed approach but stayed on track the whole session”

Resettlement practitioner

“The disclosure training provided by Unlock is engaging and comprehensive. Some of the legal aspects are quite complex and I would recommend anyone who works in this field to think about completing the Unlock training to ensure they are fully up to date”

Carrie Peters, Director of REACH, an employment-support project for people with convictions

“I have to say I was bowled over by the masterclass, I figured it would be useful but I had no idea that it would be as informative and as useful as it was, there are some fabulous tools that we had no idea about and the changes to the ROA will have an impact on our customers without a doubt and it will give our frontline staff confidence to know what to do when people with criminal records don’t know themselves what is going on with their record. Massively helpful, and I will champion the course to anyone that will listen.”

Work Programme Prime Provider

“We needed guidance on the new DBS system and how we can develop and improve our process. The session was good because I had the ability to ask questions and explore incidents/experiences in my professional practice”

University Admissions programme manager

Interested? Contact us…

If you’re interested in finding out more about our in-house training, please email admin@unlock.org.uk or call 01622 230705.

For details of costs, it would be helpful if you could let us know:

  1. What type of training you’re interested in
  2. An estimate of the number of people that would be involved
  3. The likely-location (in general terms)
  4. When you’d be looking to receive the training (either a specific date, or more generally when you’d like it)

Terms & Conditions

Please note that  all bookings are subject to our training terms

Training terms

These terms relate to places booked on training sessions that Unlock are organising.

Separate terms will be provided to organisations arranging an in-house training session.

 

Refunds and cancellations

  • No refunds are permitted unless the event has to be cancelled or rearranged by us.
  • Transfers are permitted with prior permission.

 

Your obligations

  • You acknowledge that we own all intellectual property rights in the materials and service that we provide.
  • You may use the materials for your personal use; you may not use them for training other people
  • You will not alter any part of the materials
  • If you would like to use any of our material in a way not covered by these terms, please contact us

 

Our obligations

  • We warrant that you will not infringe any third party right by using our materials or service
  • We will provide the training using reasonable skill and care

 

Disclaimer

  • Our training is, to the best of our knowledge, accurate. However, it is intended as general guidance only. It is not intended to constitute legal advice nor constitute a definitive or complete statement of the law on any subject.

 

Why and how we support practitioners

Unlock is an independent award-winning charity, providing trusted information, advice and advocacy  for people with criminal convictions. This is funded by charitable grants, trusts and donations, and include our Information Hub, Helpline, Advocacy, Disclosure Calculator and Online Forum.

We are not a government-contracted service-delivery organisation. We are an independent advocacy organisation. As a result, we don’t promote ‘referrals’ as we are limited in how many people we can help individually. Much of our work is about supporting people to help themselves. Another way is that we help front-line practitioners that provide support and advice to people with convictions.

This page explains why we provide this kind of support. For more information on the types of support we provide, click here.

 

Background

As an independent advocacy organisation, we believe it is important that we are not a service-delivery organisation, nor do we seek to win contracts to deliver services. This puts us in a unique position of allowing us influence at both a practical and a policy level.

At a practical level, instead of delivering services directly, we support those that do. Ultimately, our aim is to make sure that people with convictions receive accurate and reliable advice relating to their convictions.

 

Why Unlock?

We are the leading charity in England & Wales on understanding criminal record checking processes and their impact on people with criminal convictions. We work closely with the Ministry of Justice, Home Office, Disclosure & Barring Service and Disclosure Scotland.

We are the go-to place for advice from charities, resettlement service providers, probation staff and others who are looking for advice on behalf of their clients.

 

What support can we provide?

We provide a range of support. This includes free access to our Information Hub, in-house training workshops and bookable training sessions, multiple-use of our disclosure calculator, and the option to sign up to receive email updates.

For more information on the types of support we provide, click here.

 

Aims of this work

Our aim is that practitioners have the latest skills, knowledge and expertise so that they can provide accurate, reliable and up to date advice and support to their clients who have criminal convictions, particularly on issues relating to criminal records, disclosure and access to employment, training and education.

 

Why is it important?

Our experience is that practitioners working with people who have convictions receive very little training on understanding and supporting people with the long-term effects of their convictions. We regularly receive contact from practitioners that don’t feel confident in giving advice to their clients.

Ultimately, mistakes can be costly. We have seen many examples where people have lost jobs and others opportunities as a result of being given inaccurate advice. Some have even gone on to get a further conviction!

We believe that it’s important for practitioners to properly understand the long-term effects that having a criminal record can have on their client. This will add value to whatever support is being provided – it is not just designed for practitioners who help to find people work!

 

Why is it needed?

Changes to the criminal records regime are constant and confusing and it can be hard for practitioners to wade through them, not fully understanding what (if any) impact they have on their clients. Poor knowledge results in ineffective and inaccurate advice and support being given, leading to frustration and poor outcomes.

For example, changes to the complex Rehabilitation of Offenders Act 1974, which came into force in March 2014, has significantly changed when an individual’s convictions can become spent. No training is being provided by Government. Our support can help practitioners to support individuals to work out when their convictions become spent under the new law. We can also provide access to our easy-to-use online tool which can work out if and when convictions become spent – essential information for your staff.

“I needed this training 5 years ago when I first started this job. I hate to think how much I have got this wrong in the past, and what impact that might have had on the people I’ve been trying to help”

Employment support worker

The Criminal Records Bureau recently merged with the Independent Safeguarding Authority to become the Disclosure and Barring Service. The result of this has been a number of changes to their processes, including a new filtering process which removes old and minor convictions from standard and enhanced disclosures. Despite this being in force since May 2013, many practitioners remain unaware of it. The DBS has stopped providing direct training for practitioners.

“I genuinely thought that if somebody had a conviction, they’d have to disclose this forever when they’re applying for an enhanced checked job.”

Job Centre Advisor

Unlock’s core work is providing information and advice to people with convictions. By using our training and support, you can be confident that your staff that are providing information, advice or support to people with convictions will have a sound understanding of the issues, and will have access to use the best resources available. Our reputation depends on it.

 

Who is this aimed at?

People who are providing information, advice and support to people with convictions – prison resettlement teams, probation officers, CAB advisors and charities that provide support in the community

Services that are providing employment-focused support to people with convictions – careers advisors, JobCentre Plus workers, Work Programme providers and Probation-based employment projects

We provide specific support to employers and others (such as volunteer recruitment agencies, colleges, Universities and insurers) on handling criminal records in the course of their work.

 

For more information

Information about the types of support we provide is available here.

If you have any questions, please email admin@unlock.org.uk or call 01622 230705.

Changes to the forum (2013)

We’ve produced this page to explain the changes that we made to the forum in late 2013. We hope that, by producing this page, it explains as fully as possible the reasoning behind the changes.

The changes outlined here should be read alongside a revised set of rules for the forum (which have been simplified considerably), and a new guidelines section.

We’re currently working on an updated forum platform, and we hope to launch this in late 2015/early 2016.

 

Necessary changes we’ve made

[Note – this section has been moved to the top of this page, but please read the rest of this page, as it helps to explain why we have taken these steps]

The changes we’ve made are confined to our forum. They do not change the way that Unlock more generally works to help all people with convictions.

With regards the forum, people with convictions for sexual offences will continue to be able to contribute the forum in relation to issues of social exclusion and discrimination as a result of convictions generally (e.g. Employment, DBS checks, insurance). However, the discussion of sexual offences will be prohibited. The rules of the forum have been changed to reflect this.

As a result of the identified needs and potential solution outlined below, and in recognising that how the forum currently operates is not capable of meeting this need, it is necessary for us to make changes to the forum to ensure that it can continue to operate. This is alongside work being done to develop a solution outlined below.

The most significant change is that the discussion of sexual offences is prohibited. This does not mean that people with convictions for sexual offences are banned from using the forum. In practice, people with convictions of all types are able to contribute to the forum.

However, any reference to sexual offences or sexual convictions is not allowed and will be considered a breach of the rules. This means that people with convictions for sexual offences should take particular care not to disclose their offence type, explicitly or implicitly. As a result, if you feel that it is not possible for you to meaningfully contribute without disclosing such details, you should refrain from using the forum. Please be aware that there will be a strict moderating approach taken to this change, and this rule applies across the entire forum.

To support this change, Forum 2 (about the specific consequences of sexual convictions) has been removed. The content of Forum 2 has not been deleted, but it is no longer possible for members to contribute to this section. This section will be used to help Unlock internally to work towards a solution as outlined above.

To help clarify these changes, the forum rules have been amended (and simplified considerably), and new guidelines have also been produced. The guidelines help to explain some of the rules, which have been simplified so as to hopefully make them easier to understand.

If at any point you are unable or do not wish to accept and apply the rules and guidelines, please refrain from using the forum.

 

Why? The rationale

We recognise that these changes mean that we are, in practice, treating people with convictions for sexual offences differently to those without.

However, we have become increasingly aware of the fact that it is not possible for Unlock to run a forum of this type in the way that it has been run in the past. Over time, numerous unsuccessful attempts have been made to resolve the issues outlined on this page, short of barring people with convictions for sexual offence convictions, which is a step we are not prepared to take. We hope that the detail we provide on this page explains the reasoning behind it, and this is not a decision that we have taken lightly.

 

Background

Unlock provides information, advice and advocacy for people with convictions who have decided to lead a law abiding life. This is currently via:

The support we offer does not stop people on the basis of their age, race, gender, type of conviction etc. The target group is people who have left or are planning to leave the criminal justice system. We do not  work with people who are currently offending. We do not seek to rehabilitate, but to assist the reintegration of those who have rehabilitated.

We cover issues related to life after the criminal justice system so do not cover issues such as prison transfers or license conditions. Examples of issues include:

  • Disclosure of criminal records when seeking employment
  • Exclusion from financial services
  • Difficulties when travelling
  • Starting or rebuilding relationships

Between 2011 and 2013, Unlock saw a rapid increase in contact from people with sexual offence convictions, in particular for internet-based offences. Over time, people with these convictions have become significant contributors to the online forum.

 

Forum

Many of the issues faced by people with sexual convictions are the same as other people with convictions (as per bullets above). However, they also have a distinct set of needs as a result of the different way they are treated by the state. For example, questions about MAPPA, SOR, SOTP and iSOTP, Sex Offender Liason Officers, Social Workers etc are particular to people convicted of sexual offences.

The forum is open to any person with convictions, irrespective of conviction type. However, questions and discussions about these were dominating the forum. This was often at the expense of other issues being dealt with, as threads were often diverted onto sexual offence specific discussions. While people with sexual offence convictions are not excluded from the site, it is also not really designed for their specific needs. However, a common statement is that “this is the only place we’re allowed.” As a result, membership of the forum by people who want to ask questions related to sexual convictions is growing rapidly and is making it difficult for the site to achieve its goals.

In recent times, Unlock has taken a number of steps in response:

  • Created specific detailed information for people convicted of sexual offences covering FAQs
  • Tightened forum rules to avoid repetition of questions and questions that relate to offending (rather than moving on from it)
  • Banned any individuals who appear to be seeking information that could be used to ‘get around’ restrictions.
  • Established a sub forum within the forum specifically for questions relating to sexual convictions

However, there remain tensions between the majority of forum members (including many people with sexual offence convictions) who believe the site should focus on issues affecting all people with convictions, and a small number of people who feel that specific discussions relating to sexual offence convictions should be supported.

The statistics we routinely gather from the forum have shown that, following a specific split of the forum between general discussions and discussions specifically regarding sexual offence convictions, the number of visitors to the forum dropped significantly, and the number of new members fell by a similar proportion per month. Furthermore, despite attempts to limit the discussions that people have, it is clear to us that members of the forum who have sexual offence convictions continue to discuss issues which are outside of the scope of the forum.

Unlock does not discriminate on the basis of conviction. It will not ban people on the basis of sexual convictions in order to please others. However, if the forum is unable to fulfil its purpose it may have to be shut down. This would be a great tragedy.

 

Need

One way of categorising people in need is as follows: –

  1. Currently offending or at risk of offending
  2. In the justice system (prison/probation)
  3. Out of the justice system but under control of civil orders
  4. Reformed, free from state control but facing social exclusion

Unlock’s focus is stage 4. Stage 3 is essentially unique to people with sexual offence convictions and Unlock’s service appears to be the ‘nearest thing’ to what they need. Unlock does currently assist people in stages 2 and 3 but only where it relates to planning for stage 4.

The evidence we are gathering, particularly from the forum, indicates a strong need for information and advice for people with sexual convictions in relation to state controls. For example, they often seek clarification on the limits of control that can be placed on them e.g. “My SOLO says I have to do X, can he really do that?”

Access to this sort of information seems crucial if abuses of these powers are to be prevented. However, the channel for delivery must be sensitive to the potential reasons why people may be seeking information. Some simply want to know what the rules are so that they can follow them. A minority will be seeking to exploit loopholes. It’s crucial that information providers understand this, so that they can advise and signpost people effectively.

There does seem to be a genuine unmet social need amongst people with sexual offence convictions who are under the complex, various and developing state controls. People need to be aware of their rights and responsibilities, both to ensure the avoidance of abuses of state power, and to ensure people have the best possible opportunity to comply with what is required of them.

Many people with convictions feel socially and emotionally isolated and a forum that offers a positive (and where necessary, challenging) network can alleviate this suffering and contribute to mental well-being. However, many forum members have deep concerns that a forum specifically for ‘sex-offenders’ will attract the wrong sort of contributions and that it may cause problems for the individual who sets it up, given that they themselves may be a convicted sex-offender seeking to contact other convicted sex offenders and form a network. There is a risk that the development of a separate and specific forum could develop unhealthily if not properly managed. Certainly, the users of our forum have made it clear that management by a credible charity is the only reason they feel safe to use the site.

Unlock does not discriminate on the basis of type of conviction. However, it is clear that there is a specific group of people seeking assistance from us whose issues do not relate to the core purpose of our existing services.

 

The views of forum members

In an effort to understand how we could resolve this problem, we set up a specific thread on the forum in December 2012, asking for the views of its members. This tried to cover what is working well, what isn’t working well, what the problems are, and what the solutions are. This thread provided a range of responses, and it became clear to us that the attempts that we’ve made in the past, in an attempt to reconcile the various competing issues, have been insufficient.

We acknowledge that a broad range of competing views were provided in this thread. However, a couple of posts in particular stood out to us as being particularly useful in giving us a way forward. Extracts of these are copied below.

“I’m slightly uncomfortable about some of the more lurid discussions, and not because the subject is controversial and unpleasant, or that it relates to specific offending behaviour. I’m not convinced an open forum for reformed offenders is the most appropriate place for certain topics? I try to imagine Mr & Mrs Average-Normal reading these posts, and what they might think. I’m not suggesting that in a negative way, but rather, how do we think our comments might be perceived? I understand some forum members may not care what anyone else thinks, but what is the message we are giving? I appreciate some of us would like to discuss and explore certain thoughts and feelings. But without passing judgement on anyone, IMHO the remit, rules and limits of this forum, cannot accommodate or allow anything that might place UNLOCK in an untenable position?” MOT

“The problem with constantly disputing things here is the potential outcome will be that Unlock decide to delete the forum altogether & just concentrate on the other parts of the service. Might be a differently story if we were paying for this site, but how many of us have donated a penny to it? There’s ‘use it or lose it’ which certainly doesnt apply to this forum but there’s also ‘abuse it & lose it’. Lets focus our energies on things that really are holding us back. I can’t always understand why some things are allowed here & others aren’t, but its not worth getting annoyed about.” BT

“There is very little interest in life, only how restrictions are messing up their lives. What people are forgetting, is that this is a very public forum, therefore, while little contributors are around, the forum is being read and while it may satisfy some on some areas, I cannot blame them for not wanting to join. The rankings of crimes and the constant barrage of “how my life is hell on the SOR” and the inherent streak that sex offenders are the worst off in society is what is driving people away, is what is not encouraging people to join.” Moostrasse

“The constraints and imperatives ex sex-offenders face are different in degree and quality to those faced by most other offenders. Even probation officers and PPUs acknowledge that. I’d also suggest that a forum like Unlock’s will inevitably see ex sex-offenders joining in greater numbers than their proportion in the general ex-offenders population would suggest. There’s something different culturally about ex-sex offenders who show up here (most of whom are internet offenders). They’ve no experience of the criminal justice system, they’ve inevitably lost the vast majority of their support systems and they’re mostly very frightened, desperate people. However, this causes Unlock a real problem. The forum is not the be all and end all of Unlock. In fact it’s probably relatively unimportant in the grand scale of Unlock things. One of the most important things that Unlock has to sustain, is maintaining and being seen to maintain, it’s integrity. When you’ve got a forum that’s got a bunch of ex-sex offenders talking about the restrictions and challenges they face, you’re going to have risks to maintaining that integrity. If you seek to minimise that risk to acceptable levels then the forum faces considerable difficulty meeting the needs of the ex-sex offenders. Difficulty meeting the needs of both those who are committed to reform (which is a shame) and those who are maybe less so committed (which is not). In the current climate it is going to be immensely difficult for Unlock to run a forum that welcomes even genuinely reforming ex-sex offenders and allows them to use it in a way that is constructive and useful to them, whilst maintaining Unlock’s inherent and public integrity. Drop forum 2. It requires extra effort to police and given the (understandable from my point of view) new rules, doesn’t really provide enough to be worth while. Ban any discussion that is specific to ex-sex-offenders. Fine grained moderation is too time consuming and difficult and general rules like there are at the moment are too general to unambiguously put certain discussions out of court and work to prevent the genuinely useful discussions that could occur. Sorry if this seems all a bit pessimistic but things are what they are and Unlock has an important role to play that should not be derailed by a forum that takes too much effort to moderate effectively and is a danger to the reputation of Unlock.” SouthernChap

 

Longer-term solution

Alongside the necessary changes we’ve had to make (see above), Unlock is looking to secure funding to work in partnership with other organisations that will enable us to meet the needs of specific groups of people whose needs are not met via our current services, including the forum.

Please note: The need outlined here in relation the forum can be similarly applied to our helpline and information hub. Because of the differences in the ways these are delivered, we have not taken a similar step in relation to these services at this stage, and so, for example, information relating to sexual convictions remains available on our information hub, and we will continue to respond to queries that are directed to our Helpline. However, we believe there remains a need to develop a comprehensive solution to the needs that we don’t believe we are able to adequately meet on our own as a small charity.

 

People significantly affected by these changes

We are conscious that a number of people who have significantly contributed to the forum, particularly Forum 2, will be upset, disappointed or distressed by these changes.

We encourage anybody who has such feelings to seek the support of appropriate agencies, such as those detailed below:

Stop it now! Helpline
A: Stop it Now! UK & Ireland, Bordesley Hall, The Holloway, Alvechurch, Birmingham, B48 7QA
T: 0808 1000 900
E: help@stopitnow.org.uk
W: www.stopitnow.org.uk

If you are worried about your own sexual thoughts and behaviour towards children, call the Stop it Now! freephone helpline. Stop it Now! gives all adults confidential information, advice and support to prevent child sex abuse.

Samaritans
A: Freepost RSRB-KKBY-CYJK, Chris, PO Box 90 90, Stirling, FK8 2SA
T: 08457 909090
E: jo@samaritans.org
W: www.samartians.org

If something’s troubling you, get in touch with the Samaritans. They’re open 24 hours a day, 365 days a year.

 

Let us know what you think

As always, we are keen to hear from people who have thoughts and views about these changes. Given the specific changes, it will not be possible to provide feedback on this change through the forum itself, as this would be likely to be in breach of the rules.

However, given that the purpose of the ‘Feedback’ section of the forum is to provide Unlock directly with your views on the forum, we encourage members to get in touch with us directly. Unfortunately, given our limited resources, we cannot guarantee to respond, but we do make sure that we properly consider everything that we receive.

Please email forum@unlock.org.uk with any views that you have.

Important links and organisations

This page has details of websites and organisations that we regularly provide links to, broken down into different subject areas. This is part of our approach of signposting to others.

Criminal record checks

The Association of Chief Police Offices (ACPO) operate the Criminal Records Office (ACRO). They are responsible for subject access requests for most police forces, as well as police certificates.

Website: www.acro.police.uk
Telephone: 02380 479 920
Email: customer.services@acro.pnn.police.uk

Government body established under the Protection of Freedoms Act 2012 and merges functions previously carried out by the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Website: www.gov.uk/dbs
Telephone: 03000 200 190
Email: customerservices@dbs.gsi.gov.uk

Government body who work to provide a more effective and transparent criminal justice system and have responsibility for the Rehabilitation of Offenders Act 1974.

Website: www.gov.uk/government/organisations/ministry-of-justice
Telephone: 020 3334 3555
Online contact form: https://contact-moj.service.justice.gov.uk/

Government body an executive body of the Scottish Government providing basic level checks in England, Wales and Scotland.

Website: www.disclosurescotland.co.uk
Telephone: 03000 2000 40 (or +44 141 427 2284)
Email:  info@disclosurescotland.gsi.gov.uk

Employment

Can assist with claiming benefits and help getting back into employment.

Website: www.gov.uk/contact-jobcentre-plus
Telephone: 0345 604 3719 or Contact your nearest jobcentre plus

The Governments main Welfare to Work Programme will be replaced by the Work and Health Programme in the autumn of 2017. The Work and Health Programme will provide specialised support for those unemployed for over two years and, on a voluntary basis, to those with health conditions or disabilities. The Programme will be run by service providers awarded contracts by the government. The Programme will target people who with specialist support are likely to be able to find work within 12 months. It takes the place of two existing welfare-to-work schemes, the Work Programme and Work Choice, although many jobseekers who would previously have been supported by the Work Programme will now receive support directly through Jobcentre Plus rather than the Work and Health Programme.

A national programme which specifically helps people in prison and those in the community that have recently been sentenced or released from prison. You usually need to be referred onto the programme. For details of your local provider contact NOMS-CFO

Website: https://www.creatingfutureopportunities.gov.uk
Telephone: 01925 423 444
Email: CFO-servicedesk@justice.gov.uk
Address: NOMS CFO, 1100 Daresbury Park, Daresbury, Warrington WA4 4HS

Provides careers advice and information on a wide range of jobs, training course resources and funding.

Website: www.nationalcareersservice.gov.uk
Telephone: 0800 100 900

An organisation devoted to preventing and resolving employment disputes.

Website: www.acas.org.uk
Helpline online service

Insurance

The ABI provides consumers with general information on insurance and savings products.

Website: www.abi.org.uk
Telephone: 020 7600 3333

BIBA assists individuals to access insurance products through it’s ‘Find a Broker’ service.

Website: www.biba.org.uk
Telephone: 0370 950 1790
Email: enquiries@biba.org.uk

The Chartered Insurance Institute investigates complaints made by individuals against people in the financial services profession.

Website: www.cii.co.uk
Telephone: 020 8989 8464
Email: customer.serv@cii.co.uk

The Financial Ombudsman is the UK’s offical expert in helping individuals to sort out problems with banks, insurance, pensions etc.

Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4 567 or 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk

The Financial Services Compensation Scheme is responsible for compensating customers when their insurers have stopped trading or have no assets to pay claims made against them.

Website: www.fscs.org.uk
Telephone: 0800 678 1100 or 020 7741 4100

Housing

Shelter works to alleviate the distress caused by homelessness and bad housing by providing advice, information and advocacy to people in housing need and by campaigning for political change to end the housing crisis.

Website: england.shelter.org.uk
Telephone: Helpline 0808 800 4444

Offer a drop in housing advice service for local homeless people.

Website: www.stgilestrust.org.uk
Telephone: 0808 801 0600
On line form: www.stgilestrust.org.uk/contact-us/
Address : 64-68 Camberwell Church Street, London SE5 8JB

Offer housing information, advice and resettlement services.

Website: www.mungos.org
Telephone: 020 3856 6000
Email: info@mungos.org
Address: 3 Thomas More Square, Tower Hill, London E1W 1YW

The national charity for single homeless people, offers housing advice and assists single homeless people find rented accommodation.

Website: www.crisis.org.uk
Telephone: 0300 636 1967
Email: enquiries@crisis.org.uk
Address: 66 Commercial Street, London E1 6LT

A registered housing provider who provides homes and housing related support to people with complex needs.

Website: www.nacro.org.uk
Telephone: 0300 123 1999
Email: helpline@nacro.org.uk
Address: Walkden House, 16-17 Devonshire Square, London EC2M 4SQ

Community Rehabilitation Companies (CRC’s) are private sector suppliers of probation services in England and Wales responsible for supervising low and mediium risk offenders. To find the details of your local CRC visit www.gov.uk.

Website: www.gov.uk

National Homelessness Advice Service (NHAS) provides free advice, training and support to housing professionals working in local councils, voluntary advice agencies, local Citizens Advice and public authorities in England.

Website: www.NHAS.org.uk

Family members of those in prison

Offer support for anybody with a family member who is in contact with the criminal justice system. They provide advice on all aspects from arrest to preparing for release.

Website: www.offendersfamilieshelpline.org                                                                                Telephone: 0808 808 2003                                                       Email: info@offendersfamilieshelpline.org                                                                                      Address: 15-17 The Broadway, Hatfield, Herts AL9 5HZ

Provide support services to families through all stages of the Criminal Justice System from arrest to resettlement.

Website: www.partnersofprisoners.co.uk
Telephone: 0161 702 1000
Email: mail@partnersofprisoners.co.uk
Address: POPS, 1079 Rochdale Road, Blackley, Manchester M9 8AJ

PACT is a national charity that provides support to prisoners, people with convictions and their families.

Website: www.prisonadvice.org.uk
Telephone: 0808 808 3444                                                                                                               Email: info@prisonadvice.org.uk .                                                                                       Address: 29 Peckham Road, London SE5 8UA

Work with parents whose children are in need, at risk or are in the care system.

Website: www.frg.org.uk
Telephone: 0808 801 0366
Address: 2nd Floor, The Print House, 18 Ashwin Street, London E8 3DL

We have a number of links to searchable websites, specific organisations and useful resources. These are on a page in the information section of this site.

Immigration advice

We are unable to give immigration advice as under UK immigration law, organisations can only provide this if they are registered with the Office of the Immigration Services Commissioner (OISC). Details of specialist immigration organisations can be found below.

Bail for Immigration Detainees is an independent charity that exists to challenge immigration detention in the UK. They provide legal advice and representation to migrants detained in removal centres and prisons to help them secure their release.

Website: www.biduk.org
Telephone: 020 7459 9750
Email: enquiries@biduk.org

Charities and voluntary organisations across the UK are being funded to provide help and information to vulnerable EU, EEA and Swiss citizens applying to the EU Settlement Scheme. The Home Office has information online about the organisations providing this support

Website: www.gov.uk/government/publications/eu-settlement-scheme-community-support-for-vulnerable-citizens/list-of-organisations

The Citizens Advice Bureau website provides information on all aspects of immigration issues.

Website: www.citizensadvice.org.uk/immigration
For your nearest Citizens Advice Bureau office : Contact us – Citizens Advice

Movement for Justice was set up in 1995 to tackle racism in institutional and established forms. They fight for immigrant rights and a society that is integrated on the basis of justice and equality.

Website: www.movementforjustice.co.uk

PRCBC is the only organisation to focus directly on children and young adults and their right to British citizenship. They provide legal advice, aid, assistance and services relating to the registration of children as British citizens, to those people who could not otherwise obtain such provision due to lack of means.

Website: https://prcbc.org

For people with sexual offences

Supporting men and women who have sexually offended to resettle into the community by finding work or managing money.

Website: www.circles-uk.org.uk
Telephone: 0118 950 0068
Online contact form: https://circles-uk.org.uk/contact-us/
Address: Freepost Abbey House, Abbey Square, Reading, Berkshire RG1 3BE

A child protection charity committed to reducing the risk of children being sexually abused. LFF work with adult male and female sexual abusers, young people with inappropriate sexual behaviours, victims of abuse and other family members.

Their Stop It Now Helpline gives confidential advice and support to prevent child sex abuse.

Website: www.lucyfaithfull.org
Telephone: 0808 1000 900
Email: help@stopitnow.org.uk

Provides specialist therapy across the UK to people with sexual convicitons.

Website: www.stopso.org.uk
Telephone: 07473 299883
Email: info@stopso.org.uk

Resettlement services

The Clinks Directory is an online database listing hundreds of voluntary and community organisations working with offenders and their families.

Website: www.clinks.org/directory

Links can be found in the information section on prison.

Counselling

Although we’re unable to provide any counselling services we’ve set out below some useful contacts. Some of these are general and some specific to people with convictions.

Provide confidential, non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress, including those which could lead to suicide.

Website: www.samaritans.org
Telephone: 116 123
Email: jo@samaritans.org
Address: Freepost RSRB-KKBY-CYJK, PO Box 9090, Stirling FK8 2SA

Offer advice, relationship counselling, sex therapy, workshops, mediation, consultations and support face-to-face, by phone or through their website.

Website: www.relate.org.uk
Telephone: 0300 100 1234

BACP are the largest and broadest body within the sector. It’s work with large and small organisations within the sector ranges from advising schools on how to set up a counselling service, assisting the NHS on service provision, working with voluntary agencies and supporting independent practitioners.

Website: www.bacp.co.uk
Telephone: 01455 883300
Email: bacp@bacp.co.uk

You can use the Counselling Directory to search their network to connect with a professional counsellor or psychotherapist. They only list qualified/registered counsellors and psychotherapists.

Website: www.counselling-directory.org.uk

Jigsaw Therapies is run by Jo Murdoch-Goodwin, who has experience of working in prisons in Kent, setting up services for long-term offenders and substance misusers.

Website: www.jigsawtherapies.co.uk
Telephone: 07729 672003
Email: info@jigsawtherapies.co.uk

Affect is a non-judgemental organisation that supports the families and friends of prisoners regardless of length of sentence or type of offence”.

Website: www.affect.org.uk
Telephone: 0300 3653651
Email: affect01@hotmail.com
Address: c/o 58 Haylands, Portland, Dorset DT5 2LAT

Other organisations

Provide practical up-to-date information on a wide range of topics including benefits and housing, employment rights and discrimination and debt issues. Find your local bureau at www.citizensadvice.org.uk

Website: www.adviceguide.org.uk

The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. Also provide advice on how to protect personal information and how to gain access to official records.

Website: www.ico.org.uk
Telephone: 0303 123 1113

KeyRing has an e-helpline to assist people with learning disabilities or autism who are going through the criminal justice system.

Website: www.keyring.org/cjs/helpline                                                                                            Email: enquiries@keyring.org
Telephone: 020 3119 0960

Set up by the government to provide free and impartial money advice.

Website: www.moneyadviceservice.org.uk
Telephone: 0800 138 7777

A women’s charity working to help and support women through the criminal justice system .

Website: www.rightsofwomen.org.uk
Telephone: 020 7251 6575

A Big Lottery Funded project which aims to reduce reoffending by improving employability and enhancing life skills. Their annual target is to get 30 ex-offenders a driving licence and in return for being taught to drive, the applicants must commit to 80 hours of voluntary work in the UR4Meals Foodbank.

Website: www.theupperroom.org.uk/ur4driving
Telephone: 07967 328564

Assists British citizens who are in prison abroad. They also help families and friends of people who are incarcerated abroad. When British citizens return back to the UK after being imprisoned abroad, they provide a resettlement service to support them.

Website: www.prisonersabroad.org.uk

People who maintain their innocence

We exist to help people who have accepted what they have done, and are now wishing to lead a law-abiding life. If you maintain your innocence, we have details below of some organisations that may be able to help you.

MOJO is a charity offering support to those who have suffered wrongful conviction.

Website: mojoscotland.org
Telephone: 0141 552 0009
Email: info@miscarriagesofjustice.org

Accused.me support anyone who has been falsely accused of domestic violence, rape or any other sexual offence.

Website: https://accused.me.uk
Online contact form: https://accused.me.uk/contact.us

Crisis services offering urgent support

You can access confidential emotional support at any time from the Samaritans. They are open 24 hours a day, 365 days a year.

Website: samaritans.org
Telephone: 116 123
Email: jo@samaritans.org

National charity offering information, advice and support to anybody with a mental health problem.

Website: www.mind.org.uk
Telephone: 0300 123 3393
Email: info@mind.org.uk

24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling and need immediate help.

Website: crisistextline.uk
Text: 85258

Offer support to anyone experiencing a mental health crisis.

Telephone: 0300 304 7000 (Open from 4.30pm to 10.30pm every day)

Offer support to anybody under 35 and struggling with suicidal feelings.

Email: pat@papyrus-uk.org
Telephone: 0800 068 4141 or text 07786 209 697

If you identify as male and have hit crisis point, you can contact CALM.

Website: www.thecalmzone.net/help/get-help/
Telephone: 0800 58 58 58 (open 5pm – midnight everyday)

Provide free confidential help and support to anybody under the age of 25 from Sunday – Friday, 2pm-11pm.

Website: www.themix.org.uk/get-support
Telephone: 0808 808 4994)

If you or somebody else is in danger, or it feels like a situation might get dangerous and you need support right away, click on the link below to find out how to contact the police.

Website: www.police.uk
Telephone: 999

Mental health services are free on the NHS.

Website: www.nhs.uk
Telephone: To get urgent medical help, use the NHS 111 Online Service, or call 111 if you’re unable to get help online. For life threatening emergencies, call 999 for an ambulance.

CEOP help children stay safe online. If anybody acts inappropriately towards you or another child or young person online (such as sexual chat, or being asked to do something that makes you feel uncomfortable) you can report if on the CEOP website.

Website: ceop.police.uk

Information/advice outside England & Wales

Our information and advice covers England & Wales only. We get lots of queries from people in other places, and much of our information and advice will be helpful. However, we’re unable to give specific advice as the laws and rules are different outside England & Wales, which is why we have details of organisations that cover different places below.

Australia

OARS has been delivering professional services and support to people who have offended and their families for over 130 years. They offer practical help including finding accommodation and clinical and legal support/services as well as advocating for better public policy to reduce the overuse of incarceration.

Website: www.oars.org.au

Outcare is a not for profit organisation providing rehabilitation services, programmes and support for people with convictions in Western Australia. They work with people prior to and after their release from prison and offer practical support such as finding accommodation, helping individuals find work together with financial assistance and support.

Website: www.outcare.com.au

VACRO works with individuals and families throughout an individual’s journey through the prison system and as they transition back into the community. They offer a range of courses for individuals as well as downloadable resources.

Website:  www.vacro.org.au

The Prison Fellowship is a non-profit organisation set up approximately 40 years ago to support men and women in prison in Australia.

Website:  https://prisonfellowship.org.au

Canada

CFN assists individuals and families affected by criminal behaviour and imprisonment. They offer a free helpline and a bank of downloadable resources as well as facilitating support groups.

Website:  www.cfcn-rcafd.org

The John Howard Society have numerous offices across Canada and provide a range of services to released prisoners from basic job search skills to finding housing. They also advocate for changes in the criminal justice process and work to educate the public on all matters relating to criminal law and it’s application.

Website:  johnhoward.ca

The 7th Step Society runs self-help programmes to assist people with convictions in changing their attitudes and behaviour that led them into conflict with the law.

Website:  www.7thstep.ca

Kenya

The RPPC provide information, advice and training to assist people with convictions to reintegrate into society and rebuild ties with their families and friends.

Website:  www.rpprights.org

Netherlands

Gevangenenzorg Nederlands is a voluntary organisation which helps people inside and out of the prison system, in becoming self-reliant. They also offer courses and mentoring to people released from prison.

Website:  www.gevangenenzorg.nl/home

Northern Ireland 

Access NI is a criminal record disclosure service in Northern Ireland.

Website: www.accessni.gov.uk
Telephone: 0300 200 7888
Email: accessni@ani.x.gsi.gov.uk

NIACRO is a charity based in Northern Ireland. Part of its work includes providing advice to people with convictions through a helpline.

Website: www.niacro.co.uk
Telephone: 028 9032 0157
Online Enquiry form: niacro

Portugal

CONFIAR provide assistance to ex-prisoners and their families.

Website:  https://confiarportugal.pt/en/missao

Scotland 

Disclosure Scotland is an executive body of the Scottish Government providing basic, standard and enhanced criminal record checks. They can provide advice on Scottish-related disclosure issues.

Website: www.disclosurescotland.co.uk
Telephone: 03000 2000 40 (or +44 141 427 2284)
Email: info@disclosurescotland.gsi.gov.uk

Next Chapter Scotland provides online information to anybody in Scotland who has been involved in the criminal justice system.

Website: www.nextchapterscotland.org.uk

Work with employers to promote safe, effective and sustainable employment for people with criminal records in Scotland.

Website: www.recruitwithconviction.org.uk
Email: info@recruitwithconviction.org.uk

The official site for the Scottish Government with information on MSP’s, history and current parliamentary business.

Website: www.parliament.scot
Telephone: 0131 348 5000 / 0800 092 7500
Email: info@parliament.scot

United States

A campaign initiated by John Legend to change the criminal justice policies in the USA.

Website: letsfreeamerica.com

Hope for Prisoners is a non-profit organisation that offers mentoring programmes, pre-vocational training workshops and other training to men, women and young adults exiting the criminal justice system.

Website: hopeforprisoners.com

Kentucky Re-entry are a collection of businesses, local government bodies, faith based organisations, non-profit organisations and individuals who work together to offer support, assistance and resources to those who have been in prison.

Website:  www.kentuckyreentry.org

The Fortune Society helps those that have served prison sentences re-enter the community by providing a ‘one stop shop’ of in-house services.

Website: fortunesociety.org

About the online forum

What is it for?

TheForum is an online community forum for law-abiding people with convictions. It offers people with convictions the opportunity to:

  • Take part in a positive, forward-looking community
  • Provide and receive information, advice and support about overcoming the stigma of a criminal record
  • Share experiences and motivate others

Who can take part?

TheForum is for law-abiding people with convictions.

For details on how theForum applies to family members and professionals working with reformed offenders, see theForum terms of use.

Why is it needed?

  • We receive daily telephone calls, emails, and letters from people with convictions. These include serving prisoners, people on community sentences and people with offences many years in the past who continue to suffer difficulties as a result of their convictions.
  • The problems faced are often similar, such as accessing employment, housing and financial services but suitable advice or support is lacking. People often contact Unlock because they just do know where else to turn.
  • Some problems are less well known such as the impact of convictions on travelling or the discrimination against people with convictions by NHS staff.
  • Having convictions is often a lonely experience. Old support structures, such as friends and family, are often lost and developing new networks is often difficult. This social isolation can compound other issues as people suffer alone.

How does theForum meet this need?

TheForum has…

  • Developed a supportive community which is able to help itself.
  • Reduced social isolation by bringing together people with shared experiences, so that people know that they are not alone.
  • Improved signposting to existing quality services with former service users able to comment on their personal experiences of those services.
  • Identified opportunities for improvement within existing services.
  • Provided a opportunity for people to raise awareness of new and hidden problems that people with convictions face.

Online Forum

Support for front-line practitioners

Downloads & materials

This page contains links to the materials that we publish as part of providing practical information and advice for people with convictions, as well as how you can make use of our materials.

Downloadable materials

  • The materials below are available to download as PDFs. You may need to download Adobe Reader (free from www.adobe.com/reader) to access these files.
  • If you’d like to get copies of our materials, see below.

Marketing – About Unlock

The below materials explain the support that Unlock provides to people with convictions and others.

Information publications

The information publications below are available as standalone PDF’s. Our online information on these subjects are regularly updated, so they may have been updated since it was last published as a PDF. You can download individual web-pages by clicking the ‘PDF’ button at the bottom of each page within our information section.

Our publishing policy

Unlock is an open access publisher. Most of our archive and all new marketing and publications are available in electronic form to download free from this page or from the publications page of our main website.

Our policy on others getting copies of our materials and using them are set out on this page and in our terms when using our materials.

Getting copies of our materials

By ‘materials’, we mean both the marketing and information publications above as well as any other information, publication or content that sits on this site or our other websites.

Getting electronic copies

All our publiclly-available materials are available to download electronically free of charge. You are welcome to download single copies for your own personal use, and multiple copies with our prior permission. See the using of our materials section for more details. A full list of Unlock’s publications is available here.

Getting hard copies

Single hard-copies of our materials are available for free to people with convictions. Please contact us directly.

Single hard-copies of our materials can be provided free of charge to organisations and practitioners on receipt of an appropriate stamped addressed envelope. Postage will vary depending on the size and weight of the materials you request. A large letter stamp with an A4 envelope is usually the safest option, but please mark sure you include adequate postage for what you’re requesting. Send it to Debbie Sadler, Advice Manager, Unlock, MCSC, 39-48 Marsham Street, Maidstone, ME14 1HH. Please include the following details:

  1. your name
  2. the details of the organisation you work for
  3. what materials or resources you’d like
  4. a brief outline of why you’d like them
  5. a contact number and email address

Multiple hard-copies

You can order multiple hard-copies of our materials – find out more details.

Alternatively, we are happy to provide high-resolution print-ready PDF’s of our materials so that you can arrange multiple copies to be professionally printed at your end. To do this, get in touch and let us know:

  • your name
  • the details of the organisation you work for
  • what materials or resources you’d like to print multiple copes of
  • a brief outline of why you’d like to use them in this way
  • a contact number and email address

Using our materials

By ‘materials’, we mean both the marketing and information publications above as well as any other information, publication or content that sits on this site or our other websites.

By using our materials, you are confirming that you have read and accepted our Terms when using our materials.

 

 

View the forum

Depending on your browser, or if you’re using a mobile, you may want to visit the forum directly at forum.unlock.org.uk.

 

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