In response to our recent helpline survey, 25% of the people we spoke to told us that our current helpline opening hours did not fully meet their requirements, with many stating that they would like to see us opening earlier and closing later.
Wherever possible, we try to put our users’ needs at the heart of what we do, and we have therefore made some changes to our opening hours.
From Tuesday 1 November our new opening hours will be 8.45am until 4.45pm, Monday to Friday.
Our contact details remain the same:
Telephone number: 01634 247350 / 07824 113848
Text/WhatsApp: 07824 113848
Email: advice@unlock.org.uk
Remember that our online information and advice is here for you whenever you need it.
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Do you need help & support with an issue you’re facing?
We provide support and advice for people in England and Wales who need guidance with either their own, or someone else’s, criminal record.
Please use the search box to start typing your issue. If you cannot find an answer to your problem then you’ll be given options to contact us directly.
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