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Our mission is to support & advocate for people with criminal records to be able to move on positively in their lives. Find out more

Chance to respond to the DBS customer satisfaction survey

The Disclosure and Barring Service (DBS) have just launched a satisfaction survey to give their customers the opportunity to provide feedback on their services. Any feedback you give will be anonymised and kept confidential.

Our helpline receives contact from many people who have contacted the DBS. Sometimes they’re really pleased with the information they received, other times they’ve been frustrated by the service they’ve been given by the DBS. This can be particularly the case where people have raised concerns about their employer doing a potentially ineligible check.

That’s why we think it’s important that people with a criminal record get a chance to have their say.

So, if you’ve been in touch with them recently and the service was good, or if you have some feedback for them to improve in the future, then let them know.


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Photo of Helpline lead, Debbie Sadler
Debbie Sadler
Helpline lead

Do you need help & support with an issue you’re facing?

We provide support and advice for people who need guidance with either their own, or someone else’s, criminal record.

Please use the search box to start typing your issue. If you cannot find an answer to your problem then you’ll be given options to contact us directly.

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12 million people have criminal records in the UK. We need your help to help them.

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